Senior Human Factors Researcher, Design Research
At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP Labs is the research and hardware validation arm of WHOOP, focused on conducting user research to validate next-generation features, experiences, and technology.
WHOOP is hiring a Senior Human Factors Researcher, Design Research to lead end-to-end research initiatives focused on physical product interactions and usability. In this role, you will partner closely with cross-functional teams across Industrial Design, Engineering, Product, and Research to inform product strategy and validate design decisions throughout the product development lifecycle. You will play a critical role in shaping intuitive, high-quality member experiences by translating human-centered insights into actionable recommendations for hardware and software products alike.
Candidates must be prepared to work in person at WHOOP Labs in Boston, MA five days per week.
RESPONSIBILITIES:
Own end-to-end design research for hardware programs, including early-stage requirements generation, color/material/finish evaluation, prototype exploration, and competitive benchmarking
Design, execute, and synthesize usability and human factors studies focused on physical product interactions across the product lifecycle
Lead reporting and communication of research insights with a focus on hardware design, usability, and member experience
Support research protocol design and evaluation of software experiences, directional prototypes, and emerging product concepts
Prioritize research opportunities and findings in a cross-functional environment, partnering closely with Industrial Design, Engineering, Product Management, and other stakeholders
Proactively identify and conduct research that informs decision-making for both individual contributors and leadership teams
Contribute to research initiatives across a variety of product spaces, including applied research, exploratory concepts, and product validation efforts
QUALIFICATIONS:
Bachelor’s or Master’s degree in Industrial Design, User Experience, Human-Computer Interaction (HCI), Human Factors, Psychology, Design Research, or a related field
3–5 years of experience conducting product research in an applied research, human factors, usability, or user-centered design environment
Experience utilizing mixed-methods research approaches for consumer technology, wearable devices, health products, or related experiences
Demonstrated ability to independently design, execute, and synthesize research studies that drive product and design decisions
Strong communication and storytelling skills, with experience presenting insights to cross-functional stakeholders and leadership
Working knowledge of research operations, data management systems, and productivity tools including Google Workspace
Strong attention to detail, organizational skills, and ability to manage multiple projects in a fast-paced environment
Experience working directly with study participants or customers in research, service, or participant-facing environments is a plus
Professional, collaborative, and proactive approach to cross-functional partnership
Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.