Application Support Engineer
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Automated Testing
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by diligently monitoring and analyzing various components of essential business systems. This role requires a proactive approach to identifying issues, investigating root causes, and ensuring the smooth operation of critical applications. The position demands continuous engagement with system performance, collaborating with different teams to maintain system stability and reliability, and swiftly addressing any disruptions to minimize business impact. The role is dynamic and requires adaptability to handle multiple challenges across diverse software environments.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of system issues.
- Document findings and solutions to build a knowledge base for future reference.
- Assist in the continuous improvement of support processes and tools.
- Provide guidance and support to junior team members to foster their development.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Automated Testing.
- Experience in designing, developing, and executing automated test scripts to ensure software quality.
- Strong analytical skills to diagnose and troubleshoot complex software issues.
- Familiarity with test management tools and defect tracking systems.
- Ability to work with various testing frameworks and integrate automated tests into continuous integration pipelines.
- Good communication skills to effectively collaborate with development and operations teams.
Additional Information:
- The candidate should have minimum 3 years of experience in Automated Testing.
- This position is based at our Mumbai office.
- A 15 years full time education is required.
15 years full time education
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Automated Testing
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by diligently monitoring and analyzing various components of essential business systems. This role requires a proactive approach to identifying issues, investigating root causes, and ensuring the smooth operation of critical applications. The position demands continuous engagement with system performance, collaborating with different teams to maintain system stability and reliability, and swiftly addressing any disruptions to minimize business impact. The role is dynamic and requires adaptability to handle multiple challenges across diverse software environments.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of system issues.
- Document findings and solutions to build a knowledge base for future reference.
- Assist in the continuous improvement of support processes and tools.
- Provide guidance and support to junior team members to foster their development.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Automated Testing.
- Experience in designing, developing, and executing automated test scripts to ensure software quality.
- Strong analytical skills to diagnose and troubleshoot complex software issues.
- Familiarity with test management tools and defect tracking systems.
- Ability to work with various testing frameworks and integrate automated tests into continuous integration pipelines.
- Good communication skills to effectively collaborate with development and operations teams.
Additional Information:
- The candidate should have minimum 3 years of experience in Automated Testing.
- This position is based at our Mumbai office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.