Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Azure PaaS
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous engagement with system performance, troubleshooting complex scenarios, and collaborating with different teams to maintain service reliability and efficiency throughout the day.
Roles & Responsibilities:
Platform Services Management
Deploy, configure, and maintain PaaS environments such as:
Azure App Services, Azure Functions, Azure Kubernetes Service (AKS)
AWS Elastic Beanstalk, Lambda, ECS, EKS
GCP App Engine, Cloud Run, GKE
Manage scalability, load balancing, and availability of platform-hosted applications.
Support developers in deploying and running cloud-native applications.
-Automation & CI/CD Integration
Automate PaaS provisioning and deployment using Terraform, ARM templates, or CloudFormation.
Work with CI/CD pipelines (e.g., GitHub Actions, Azure DevOps, Jenkins) to enable automated testing and deployment.
Implement infrastructure as code and configuration management practices.
-Security & Governance
Enforce security controls and compliance policies in PaaS environments.
Manage identity and access (IAM, RBAC), secure connections, service principals, and managed identities.
Apply policies for app sandboxing, secret management (e.g., Key Vault, Secrets Manager), and secure endpoints.
-Monitoring & Optimization
Monitor application and platform performance using native tools (e.g., Azure Monitor, CloudWatch, Stackdriver).
Troubleshoot issues related to platform services, application logs, and integrations.
Implement autoscaling, performance tuning, and cost optimization strategies.
- Documentation & Collaboration
Create and maintain runbooks, knowledge base articles, and system diagrams.
Collaborate with developers, DevOps, cloud architects, and security teams to align platform use with business needs.
Provide support for PaaS lifecycle management and platform upgrades.
Professional & Technical Skills:
-3–6 years of experience in cloud infrastructure or platform engineering.
At least 2 years of experience with PaaS services in one or more major cloud platforms.
- Experience with cloud service management and deployment on Microsoft Azure platform.
- Strong problem-solving skills related to cloud-based application support.
- Familiarity with monitoring tools and incident management in cloud environments.
- Ability to analyze logs and system metrics to diagnose issues effectively.
- Good communication skills to interact with technical and non-technical teams.
Additional Information:
- The candidate should have minimum 3 years of experience in Microsoft Azure PaaS.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com
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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.