Technical Lead / Service Manager

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services. At Accenture Belgium, we work with some of the country's largest enterprises to drive meaningful transformation.

Role Overview

We are looking for an experienced Technical Lead / Service Manager to join our CMT practice in Belgium, embedded within a large-scale enterprise billing environment. In this role, you will bridge the gap between technical delivery and service operations, ensuring that billing platforms are architected for reliability, governed effectively, and continually improved. You will work closely with business stakeholders, architects, and engineering teams to own the end-to-end service lifecycle for critical billing and collections systems.

Key Responsibilities

• Lead the technical delivery and day-to-day service management of Telco billing platforms, including Fixed, Mobile, and Enterprise billing domains.
• Act as the primary point of contact (SPOC) and escalation lead for billing-related incidents, service deviations, and stakeholder communications.
• Define and oversee solution architecture for billing, payment, and collections systems, ensuring alignment with functional, non-functional, and regulatory requirements (e.g. e-invoicing standards such as Peppol).
• Drive Operational Readiness Testing (ORT), monitor billing KPIs, and produce executive-level dashboards and reporting.
• Coordinate with cross-functional teams including finance, operations, and IT to identify and implement process automation and optimization opportunities.
• Manage system integration across billing presentment channels (digital and physical), middleware, and third-party platforms.
• Support and govern architecture review boards, technical design sessions, and delivery governance forums.
• Oversee compliance activities and liaise with external auditors as required.
• Mentor junior team members and contribute to knowledge management within the practice.

Required Profile

• 8–12 years of experience in enterprise IT, with significant exposure to Telco billing, payments, or collections domains.
• Proven track record as a Technical Lead, Solution Architect, or Service Manager in a large enterprise or consulting environment.
• Hands-on experience with billing platforms, billing presentment (multi-channel), and financial reconciliation processes.
• Strong understanding of system integration, API design, data flows, and middleware technologies.
• Experience with cloud platforms (AWS and/or Azure); AWS certification is an advantage.
• Familiarity with DevOps practices, CI/CD pipelines, containerization (Docker, Kubernetes), and monitoring tools (e.g. Dynatrace, Splunk).
• Solid grasp of ITIL-aligned service management practices; formal ITIL certification is a plus.
• Excellent stakeholder communication and presentation skills — ability to translate technical topics for business audiences.
• Knowledge of Belgian or European regulatory requirements (e.g. e-invoicing, Peppol) is a distinct advantage.
• Proficiency in English (professional); French and/or Dutch is an asset.

Nice to Have

• Exposure to SAP Billing, Salesforce or field service automation tooling.
• Understanding of AI-assisted workflows and automation in enterprise environments.
• TOGAF or equivalent enterprise architecture certification.
• Prior experience in a Telco client-side or consulting engagement in Belgium or other European country

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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