Primary Function
Provides technical & application services & support to Agilent customers. This includes timely and cost-effective problem resolution with the objective to enhance our customer experience and meet Agilent contractual agreements. Leverage post sales interactions with customers to probe and qualify further revenue opportunities and provides highly qualified leads to sales. Performs a set of required admin tasks to ensure flawless customer service for contract and trade customers.
Job Roles & Responsibilities
Responsibilities of this position include but are not limited to;
Responsible for providing technical & application support for Agilent analytical instruments to existing & new customers in markets of Biopharma/Proteomics/Pharma/Food etc. at identified locations at PAN India level.
Deliver customer education courses on-site as well at COE labs
Cost & time effective application method deployment on Agilent instruments
Promptly troubleshoot method/technology transfers issues from one instrument to another.
Lead projects requiring coordination with other functions & customers.
Deliver product seminars for customers, prospects, and employees.
Training of internal & external team and provide technical support.
Respond promptly to related customer queries & help in prompt resolution of customer escalations.
Participate in programs to stimulate demand for all Agilent range of products/services and ensure timely and proper execution of those programs.
Perform Installations, Preventive Maintenance, Repair, software & hardware IQ OQ on Agilent products as required.
Co-ordinate internally with all the field sales team and Managers to ensure that the key customers are delighted.
Must be willing to travel extensively
Master’s Degree in Chemistry/Analytical Chemistry/Instrumentation/Pharmacy/Biotechnology/Life Science or equivalent
Relevant basic/theoretical knowledge of analytical instruments like LC/LCMS/QTOF, GC/GCMS, ICPOES/MS, UV/FTIR, qPCR, Tape Station, Bioanalyzer etc.##
Experience 5 – 6 years
Candidate should enjoy travelling and visiting customers.
Excellent numerical, verbal and written communication, troubleshooting and problem-solving skills along with good organizational & negotiation skills
Note#:
Preferably LCMS, LCQTOF for Biopharma
Preferably qPCR, Tape Station, Bioanalyzers etc. for BSO
Computer and IT Skills
Microsoft Outlook, Excel, PowerPoint, SQL etc.
Additional Details
This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.