Tech Lead, Systems Engineering

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Tech Lead, Systems Engineering

What does a successful Senior DevOps Engineer do at Fiserv?

DevOps Engineer – Developer Support Focus (strong focus on Java microservices and their onboarding)

We are looking for a DevOps Engineer who will work closely with developers and help them with the design, onboarding, and operation of microservices in a Kubernetes environment.

We are not looking for someone to manage the infrastructure itself – clusters and their patching are handled by a different team. This role is strongly focused on application-level DevOps and developer support.

What you will do:

• Supporting developers with onboarding microservices into Kubernetes
• Helping with the design and modification of Helm charts (you should be fully comfortable with helm template – this is a real must; not just adjusting values, but creating Helm charts from scratch)
• Debugging non-application issues in Kubernetes (describe pod, logs, events – even at night with your eyes closed)
• Collaborating with developers from the design phase through deployment to production
• Working with CI/CD pipelines (GitLab CI)
• Collaborating with Argo CD for application deployments
• Supporting application observability and monitoring (Dynatrace – services, dashboards, and troubleshooting using metrics and traces)
• Consuming Terraform code (we do not modularize infrastructure, but understanding it is important)

What you will need to have:

• 4+ years of experience in systems engineering
• 2+ years of experience leading teams
• Hands-on production experience with Kubernetes (microservices) (from Docker image to deployment, ingress / Istio)
• Strong knowledge of Helm (values handling, templating, troubleshooting)
• Experience with GitLab pipelines and Argo CD
• Experience with observability tooling, ideally Dynatrace (APM, Kubernetes monitoring, service-level visibility)
• Understanding of observability concepts (metrics, logs, traces) and their use in troubleshooting and production support
• Experience with AWS – basic orientation in IAM is important
• Ability to communicate effectively with developers and help them find solutions
• Strong focus on application-level and developer-oriented DevOps support
   

What would be great to have:

• Someone who is technically confident in Kubernetes, understands application observability, can quickly analyse problems using monitoring data, and clearly communicates with developers.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.