Infrastructure and System Management Engineer
Description -
As part of the worldwide system and software development, deployment and support team, your role is to:
- Develop and manage Server Setup process for software installation servers worldwide.
- Provide level 2 support to help desk, HP factories, labs, and partners, for issues related to software installation, connectivity and infrastructure
- Provide solution within defined Service Level Agreement (SLA) and assist in issue resolution or escalation if needed
- Define and measure metrics to optimize results
- Ensure support processes are documented and followed
- Define and implement improvements as needed
The number of years of experience given in Education and Experience required section is only a guideline and represents neither a prerequisite nor criteria for automatic promotion. The key functions of this position are listed below.
- Relevant subject matter knowledge including technologies, theories, or techniques.
- Contributes to the development of innovative principles and ideas.
- Successfully operates in the most complex disciplines in which the company must operate to be successful.
- Works on complex problems and provides highly innovative solutions.
- Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives.
Responsibilities:
- Manage core system infrastructure end to end
- Work closely with Regional PMs to support factories/ODMs/partners as technical rep
- Develop and manage Server Setup process for software installation servers worldwide
- Provide escalation support from help desk, factories, labs, and partners, for issues related to tools, installation, connectivity and infrastructure
- Provide solution within defined Service Level Agreement (SLA) and assist in issue resolution or escalation if needed
- Define and measure metrics to optimize results
- Ensure support processes are documented and followed
- Define and implement improvements as needed
Education and Experience Requirements:
- Bachelor of Science in Engineering, Computer Science, Information Technology or related field
- Typically has 0-2 years of work experience, preferably in systems engineering, computer programming language, or a related field.
- Foundational knowledge of IT concepts, including networking, databases (such as MS SQL or Cosmos DB), and operating systems (Windows or Linux), gained through academic studies, labs, or personal projects.
- Basic understanding or exposure to cloud platforms such as Microsoft Azure or AWS through coursework, certifications, or self-learning.
- Familiarity with technical support concepts, including incident and problem management (ITIL fundamentals), with an interest in working in a support environment.
- Understanding of system and network infrastructure basics, including connectivity principles.
- Exposure to tools deployment or support through internships, university projects, or hands-on labs is a plus.
- Willingness to travel occasionally (domestic and international) as required.
Skills Requirements
- Excellent people skills. Ability to work across teams and work across multiple regions.
- Excellent communication skills - up, down, sideways
- Extraordinary Integrity and sense of purpose.
- Ability to work with remote team members
- Demonstrate self-motivation and ability to work independently with minimal supervision/direction
- Fluency in English
Job -
Software
Schedule -
Full time
Shift -
No shift premium (Mexico)
Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"