Internship – Guest Experience & Hotel Operations
Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury
Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.
The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.
The Employee Promise
At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.
By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.
The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.
Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.
Job Summary
Location: Monaco
Duration: 6 months
Level: Second-year student or recent graduate
About the role
Join the team behind the world’s only 5-star cruise line and help shape unforgettable guest experiences from our operational office in Monaco. This internship gives you the unique opportunity to work at the intersection of luxury hospitality and large-scale operational management. You will contribute to projects that enhance the guest journey, improve processes, and support service quality across our fleet. Making a real impact on how the guests experience our brand.
During this internship, you will work closely with operational leaders, gain firsthand insight into guest experience strategies, and turn guest feedback into meaningful service improvements. This is a hands-on, project-focused role where your ideas and contributions will be valued.
What you’ll do
Operational Project Support
Contribute to initiatives that improve guest experience and hotel operations.
Track project milestones, action plans, and deliverables using project management tools.
Coordinate across departments and support project follow-ups.
Guest Feedback & Quality Assurance Analysis
Review and analyse guest feedback to identify trends and improvement opportunities.
Create and follow up on action plans to elevate the guest experience.
Assist in developing auditing tools that help track service quality and operational standards across the fleet.
Support quality assurance team with new initiatives and projects
Administrative & Coordination Support
Manage departmental communications and follow up on special guest requests.
Assist in preparing presentations and reports for leadership and operational teams.
The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.