ServiceNow Technical Lead - Developer (Aven Hospitality)
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
Note - TPG Capital, a global alternative asset management firm, recently acquired Sabre Hospitality Solutions. Over the coming months, Sabre is working with TPG to formally separate the Sabre Hospitality business from Sabre. It is important to understand that while you will be employed by a Sabre legal entity, your role will be supporting Aven Hospitality, which is now owned by TPG. Further information about the transition of Sabre Hospitality Solutions employees to TPG legal entities will be shared as we progress.
Aven Hospitality is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
ServiceNow Technical Lead / Developer
Reports To
Director, Global IT Support & Collaboration Services
Position Summary
We are seeking an experienced ServiceNow Technical Lead / Developer to provide both strategic leadership and hands-on development expertise for the ServiceNow platform. This role is responsible for defining platform direction, guiding architecture and design decisions, and developing scalable, secure, and efficient ServiceNow solutions that support enterprise service management and workflow automation.
The ideal candidate will serve as the primary technical lead for the platform, bridging business requirements with platform capabilities while also designing, developing, configuring, and supporting ServiceNow solutions. This role combines SME-level ownership with developer-level execution, ensuring strong governance, high-quality delivery, and long-term platform sustainability.
Key Responsibilities
Platform Leadership, Strategy & Governance
- Serve as the primary technical lead and subject matter expert for the ServiceNow platform.
- Define and enforce platform governance, standards, and best practices.
- Provide strategic direction for ServiceNow roadmap and architecture.
- Ensure alignment with ITSM/ITIL and enterprise standards.
Solution Architecture, Development & Configuration
- Design and implement ServiceNow solutions including workflows and applications.
- Configure ITSM, CMDB, and Service Catalog modules.
- Develop scripts: Business Rules, Client Scripts, UI Policies, Script Includes.
- Recommend configuration vs customization strategies.
Workflow Automation & Process Improvement
- Design and implement automated workflows.
- Drive automation initiatives to improve efficiency.
- Identify opportunities to reduce manual effort.
Implementation, Delivery & Platform Support
- Lead development lifecycle activities including testing and deployment.
- Support enhancements and production issues.
- Manage platform upgrades and releases.
Integration, CMDB & Data Management
- Develop integrations with enterprise systems.
- Maintain CMDB and ensure data integrity.
- Manage data imports and transformations.
Stakeholder Engagement, Mentorship & Documentation
- Gather requirements and translate into technical solutions.
- Mentor team members and perform code reviews.
- Maintain technical documentation and reports.
Required Qualifications
- 5+ years of ServiceNow development and administration experience
- Expertise in ITSM, CMDB, and Service Catalog
- Strong JavaScript and Glide API knowledge
- Experience with REST/SOAP integrations
- Understanding of ITIL/ITSM processes
- Strong problem-solving and communication skills
Preferred Qualifications
- ServiceNow certifications (CSA, CAD, CIS)
- Experience with ITOM, HRSD, or CSM modules
- Agile/Scrum experience
- Enterprise-scale ServiceNow environment experience
Key Competencies
- Technical expertise with strategic mindset
- Strong leadership and collaboration skills
- Focus on scalable and maintainable solutions
- Continuous improvement mindset
Benefits
- Work in modern Zonamerica campus alongside all the amenities it has to offer!
- Annual Performance bonus plans
- Development opportunities in country or globally
- We offer a competitive private health insurance for employees and eligible children
- Extra Paid Time Off (5 extra days each year)
- 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)
- Daily meal allowance
- Life Insurance
- Corporate Social Responsibility opportunities
- Recognition and acknowledgement programs
- Fun employee engagement and development events
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
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