Senior Instrument Service Engineer – Training Center

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Job Summary
The Senior Instrument Service Engineer – Training Center serves as the final technical authority for all diagnostic instruments supporting customer and internal training. This role is accountable for instrument readiness, performance, compliance, and risk prevention to ensure uninterrupted training delivery and a world class customer experience. Operating with a high degree of autonomy, the position extends beyond break/fix service and includes advanced diagnostics, performance trend analysis, instructor enablement, and cross functional technical leadership.

Job Duties / Responsibilities

Training Center Instrument Ownership & Readiness

• Own the technical performance, configuration, and readiness of all diagnostic systems used for customer and internal training.
• Execute daily instrument readiness activities, including early morning startup, quality control, and verification of issue resolution prior to class start.
• Serve as the final technical authority ensuring instruments meet defined training and customer experience standards.
• Lead advanced troubleshooting, corrective actions, upgrades, installations, relocations, and configuration management.

Advanced Diagnostics, Performance Trends & Risk Prevention

• Analyze service history, instrument logs, uptime data, and failure trends.
• Identify systemic issues, readiness gaps, and service risks impacting training delivery.
• Proactively mitigate risks before impact to scheduled training.
• Provide clear, data‑driven recommendations to improve reliability.
• Partner with Engineering, Product Support, and Education teams to resolve systemic issues.

Preventive Maintenance, Quality & Compliance

• Plan, perform, and document preventive maintenance aligned with Siemens Healthineers standards and training schedules.
• Manage and execute Modification Updates (MUs) and software upgrades with full documentation.
• Maintain audit‑ready service records and strict adherence to QMS, regulatory, safety, and documentation requirements.
• Support audits, investigations, CAPAs, and quality initiatives related to training instruments.

Technical Leadership & Instructor Enablement

• Act as the primary technical escalation point for training center instrumentation.
• Deliver service, instrument care, and fault‑prevention training to instructors and internal stakeholders.
• Develop and maintain training center‑specific readiness checklists, service best practices, and guidance.
• Mentor associate and mid‑level Service Engineers supporting the training environment.
• Translate complex technical issues into clear, actionable guidance.

Cross‑Functional Collaboration & Infrastructure Support

• Act as a technical partner for cross‑functional local and global initiatives.
• Provide structured feedback and recommendations for product enhancements based on real‑world instrument behavior.
• Support technical workshops and enablement for instructors, FlexForce, and service teams.
• Provide engineering guidance for laboratory infrastructure (water systems, refrigeration, environmental controls).
• Partner with Facilities and external contractors on training center upgrades, renovations, and compliance initiatives.
• Serve as the training center’s engineering liaison during construction or upgrade projects.

Continuous Improvement & Reporting

• Provide regular updates on service status, planned maintenance, repairs, and identified risks.
• Drive continuous improvement initiatives to enhance reliability, service processes, and training center efficiency.
• Lead or contribute to special projects and product launches as required.

Key Performance Indicators (Optional Workday Section)

• Instrument uptime and availability
• Zero missed or delayed classes due to preventable instrument issues
• Proactive risk identification and mitigation
• Consistent training readiness and customer experience

Required Education

Bachelor’s degree in Engineering, Biomedical Engineering, or related technical discipline preferred
(Equivalent experience accepted)

Required Experience

• Minimum 5 years of field service or engineering experience with complex medical or laboratory diagnostic instruments
• Demonstrated experience with Atellica platforms or equivalent IVD systems preferred
• Experience with automation, middleware, or high‑volume laboratory environments preferred

Required Skills

• Expert‑level troubleshooting and systems thinking
• Strong diagnostic, analytical and problem‑solving skills applied to complex technical issues
• Ability to operate independently with limited oversight
• Exceptional organizational skills with the ability to work independently and make decisions with limited oversight. Ability to manage multiple systems, priorities, and deadlines simultaneously.
• Strong written, verbal, and interpersonal communication skills
• Proven ability to influence without authority
• High attention to detail and disciplined documentation practices
• Customer‑focused mindset with clear ownership and accountability
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and Teams
• Experience with service documentation systems and databases

Physical Requirements

Ability to lift and move equipment up to approximately 50 pounds, with or without accommodation

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

$81,060 - $111,463

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [email protected]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here.

Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”

Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.

Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.