OBJECTIVE:
The Front Desk Float performs a variety of duties that are clerical in nature. Under general supervision, exercises some discretion and makes routine decisions based on existing guidelines. This position participates as part of the integrated health care delivery team and will be required to float to all LSCC facilities as needed. The Front Desk Float will collaborate with employees at all levels within the organization, must be able to maintain professional working relationships, and provide excellent customer service.
RESPONSIBILITIES:
- Provides initial customer service to all patients including but not limited to, greeting patients, scheduling, and confirming patient appointments using a multi-line phone, performing data entry into the Electronic Health Record system for patient information, and creating patient files
- Facilitates patient check-in and check-out. Explain payment options, including sliding scale fees, Medicare, Medicaid, and other forms of payment assistance
- Completes patient intakes, income screenings, and conducts insurance verifications and authorizations.
- Collects and posts patient payments; prepare deposits and follow established cash handling procedures
- Performs Front Desk duties for all LSCC clinical service lines
- Provides conflict resolution and responds to patient grievances
- Creates and maintains confidential patient files and records
- Floats to any LSCC facilities as required
- All other duties as assigned
REQUIRED EXPERIENCE, EDUCATION, AND LICENSE:
- High school diploma, GED, or sufficient previous work history
- Minimum of six (6) months of experience working in a professional administrative or related capacity
PREFERRED EXPERIENCE, EDUCATION, AND LICENSE:
- Prior medical office and/or healthcare setting experience
- Prior customer support experience
- Bilingual English/Spanish language skills