Service Now Engineer
Important Information
Location: Singapore
Key Responsibilities
- Configure and support ServiceNow ITSM modules such as Incident, Problem, Change, Request, and Service Catalog.
- Manage and maintain CMDB health, governance, and data relationships.
- Support ITAM processes including hardware/software asset lifecycle management, discovery, and compliance tracking.
- Develop workflows, business rules, integrations, UI policies, and automation within ServiceNow.
- Work closely with infrastructure, security, operations, and business teams to gather requirements and implement solutions.
- Support ServiceNow integrations with monitoring, discovery, and third-party enterprise tools.
- Perform platform upgrades, enhancements, troubleshooting, and production support activities.
- Ensure adherence to ITIL processes and ServiceNow best practices.
- Prepare technical documentation and provide operational support when required.
Key Requirements
- Strong hands-on experience in ServiceNow ITSM.
- Good experience managing CMDB and CI relationship mapping.
- Experience in ITAM including hardware and software asset management.
- Hands-on experience in ServiceNow workflow development and scripting.
- Knowledge of Discovery, IntegrationHub, MID Server, or APIs is preferred.
- Familiarity with ITIL processes and enterprise IT operations.
- Good stakeholder communication and problem-solving skills.
About Encora
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.
At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality