Automation Engineer

Payjoy · Bogota

About PayJoy
 
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.  Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system.  Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life.  PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
 
This role

  • Maximizing the use of APIs to automate customer support tickets.

  • Optimizing customer authentication methods across all channels to streamline customer journey mapping.

  • Organizing and structuring API optimization requests for the engineering team, clearly outlining the impact and use case design.

  • Collaborate with the Tools Global Manager to assess the company's tooling needs and requirements.

Responsibilities

  • Collaborate with the Tools Global Manager to assess the company's tooling needs and requirements.

  • Assist in regular audits and assessments to ensure tools are functioning optimally and meeting user requirements.

  • Assist in the configuration, customization, and optimization of tools to align with business objectives and workflows.

  • Provide ongoing support and troubleshooting assistance to users experiencing issues with tools.

  • Document all changes made to the tools, as well as the inclusion and exclusion of access in order to provide track and control of these actions.

  • Proactively identify opportunities to enhance existing tools or implement new tools to drive efficiency and innovation and present implementation cases of said opportunities to the Global Tools Manager.

    • Requirements

  • Undergraduate degree with 1-2 years experience in a customer experience or similarly high volume, highly structured environment.

  • Analytical skills in support of high impact initiatives.

  • Prioritization skills to direct your own efforts amid competing priorities.

  • Ability to communicate efficiently with stakeholders.

  • Proactive mindset.

  • Proficiency in English.

    • Benefits

  • 100% Company-funded Health for employees and immediate family members
  • Life Insurance
  • Indefinite-term contract
  • 20 days of vacations, unlimited sick leave
  • $2,000 USD annual Co-working Travel perk
  • $2,000 USD annual Professional Development perk
  • Phone finance, headphone benefit, home office equipment allowance and wellness perks
  • Catered lunches
    • Apply →