At Daniels, we’re committed to delivering on our promises to customers at every touchpoint. As a Customer Excellence Business Partner, you will play a critical role in owning and protecting the customer experience across your region—ensuring issues are resolved, relationships are strong, and service consistently meets our standards.
This is a highly collaborative, fast-paced role where your ability to anticipate risks, influence outcomes, and follow through will directly impact customer retention and satisfaction.
This position is primarily remote but will require 30% travel to our facilities within our Mid-Atlantic Region.
What you will do
Own the end-to-end customer experience across your region, ensuring issues are resolved and customers stay informed
Drive resolution of service issues by coordinating cross-functional teams and maintaining accountability
Monitor account health, identify risks early, and proactively intervene to protect retention
Build and manage relationships with key accounts, leading service reviews and follow-ups
Partner with Business Unit Customer Service teams to improve processes, capability, and performance
Support customer communication during high-impact issues, ensuring clarity and consistency
Analyze trends in customer feedback and performance, delivering actionable insights to leadership
What we are looking for
5+ years of experience in customer service operations, with leadership or senior-level responsibility
Proven ability to influence and drive outcomes without direct authority
Strong communication skills with confidence in customer-facing situations
Experience working in fast-paced, cross-functional environments with shifting priorities
Ability to analyze data, identify trends, and translate insights into actionBackground in logistics, healthcare, or regulated industries preferred
High proficiency in Salesforce and Microsoft Office tools
Must have the capability to travel 30% of the time within the Mid-Atlantic region
Why work for us
Essential and stable industry – As a critical partner to healthcare, Daniels Health offers year-round job security in a recession-resistant field
Mission-driven work – Make a meaningful impact by supporting safer, more sustainable medical waste management
Strong safety culture – We prioritize your well-being with enhanced PPE protocols and a commitment to workplace safety
Growth opportunities – Be part of a company that invests in its people and promotes from within
Comprehensive benefits – Enjoy medical, dental, and vision coverage starting on Day One, plus additional wellness and insurance options
Supportive team environment – Join a collaborative, values-driven culture where your contributions are recognized and respected