Designation: Senior Coordinator
Function: Operations
Location: BKC, Mumbai
Key Responsibilities:
Create comprehensive customer profiles once clients are onboarded
Maintain detailed records of client preferences, needs, and history for personalized service
Provide in-depth product demonstrations and walkthroughs of D&B’s product portals
Explain the features, content, and functionality of the product to clients
Act as a primary point of contact for client queries and issues
Collaborate with internal stakeholders, product partners, and international counterparts, as necessary, to ensure timely resolution
Monitor and manage the client's concerns throughout the resolution process
Engage in regular client interactions, both offline and online, to maintain and strengthen client relationships
Address client feedback and concerns promptly, working to exceed their expectations
Key Requirements:
Bachelor's/ Master’s degree with 0–2 years of experience
Proven experience in customer relationship management or a similar role
Strong communication skills, both written and verbal
Familiarity with CRM software and tools is an additional advantage
Ability to work collaboratively with cross-functional teams
Excellent time management and multitasking skills