Who We Are:
At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line.
Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.
Our brand values help bond us together and drive our success:
We welcome everyone from every walk of life looking to inspire others through the power of movement - because we’re all moving towards something. Let’s run there.
Your Job:
The Runner Experience Systems Specialist is a key contributor responsible for the day‑to‑day administration, support, and continuous improvement of systems that enable Brooks’ customer and wholesale experiences. This role serves as a subject matter expert for assigned business systems, ensuring they operate reliably, accurately, and in alignment with operational and customer needs. You will work closely with cross‑functional partners in Runner Experience, Sales, Operations, Distribution, Finance, and IT to monitor system health, troubleshoot issues, support enhancements, and represent the Runner Experience perspective in system changes. This role is hands‑on and execution‑focused, with opportunities to specialize in one or more system areas while providing cross‑channel support as needed. When executed well, systems run smoothly with minimal disruption, issues are identified and resolved quickly, documentation is current and usable, and both internal teams and customers experience reliable, well‑supported processes.
Wholesale Systems Support
Support product setup, catalog maintenance, and UPC management processes
Customer Compliance Support
Maintain customer vendor compliance profiles, requirements, and documentation
Support chargeback research, dispute preparation, and case tracking
Perform recurring audits to identify compliance gaps and escalation patterns
Document recurring compliance issues and support continuous improvement efforts
EDI Operations & Support
Monitor EDI transactions; triage errors and coordinate resolution with partners
Coordinate and execute EDI testing for new partners, changes, and upgrades
Maintain EDI partner documentation, mappings, and procedures
Support EDI onboarding activities and data validation
Bachelor’s degree or equivalent combination of education and relevant experience
1+ years of experience supporting business operations and/or business systems in a cross‑functional environment
Strong analytical and problem‑solving skills, with high attention to detail
Ability to manage multiple priorities in a fast‑paced operational environment
Strong written and verbal communication skills, including documentation
Comfort working with enterprise systems (e.g., ERP, OMS, CRM, WMS, B2B/B2C platforms)
Ability to work collaboratively across teams and functions
Demonstrated alignment with Brooks’ values and commitment to customer experience
Comfort working with technical partners (IT, vendors) and following structured testing/change processes
Understanding of Wholesale Order Order-to-Cash Lifecycle, and the systems that enable order processing
Experience with wholesale systems, EDI transactions (e.g., 850/855/856/810), and trading partner onboarding
Exposure to customer compliance programs, routing guides, labeling, or chargeback processes