Team Overview:
Working within the Digital Workplace Operations Team and providing exceptional customer support and technical expertise. Team is fast paced and team member must be self-motivated and team player. Supports a global organization in addition to local office.
Key Responsibilities:
Provide HW/SW support, repair, deployments, imaging, migrations, installs-moves-adds-changes-upgrades & connectivity issues.
Perform email account maintenance & minor network administration – active directory etc.
Maintain hardware and software inventory records
Ability to lead small projects with minimal guidance
Assist with analysis, maintenance, documentation, and testing of Software and Hardware.
Advice or train customers regarding the technical aspects and use of standard software packages.
Support on technical projects for EUC Operations.
Maintain and update user documentation.
Participation through all aspects of the Hardware development life cycle Design, development, review, and implementation of new systems
Provide training & guidance to team members including automation.
Provide training & guidance to team members on MAC OS.
Provide support for Cloud based apps and client software such as Office 365 including SharePoint, OneDrive, TEAMS and Office Apps
Support and configuration of Tablet / Smartphone technologies and apps including Surface, iPad, iOS, Windows
Essential Requirements:
Minimum 2-3 years of PC support in a medium or large corporate environment.
Hardware & Software Certifications in current technologies desirable – Microsoft, Lenovo, HP, Apple, etc.
Excellent Customer Services skills both in person and over the phone or written via a remote session / email / Chat client etc.
Strong skills in the installation and configuration of a wide range of current industry operating systems, software & utilities including operating systems (Windows/MAC OS) and Microsoft Office in a corporate environment.
Solid PC Hardware skills – competent in all aspects of PC / laptop / peripheral installation, repair, parts replacement and configuration etc.
Experience in the administration of user accounts and properties – creation, deletion and maintenance etc. Basic Active Directory experience.
Microsoft Teams – Chat Client Support, Conference Collaboration Software Support, Video and Voice support.
Beginner to intermediate level Unix knowledge.
Knowledge of JAMF Casper.
Experience with Adobe Creative Cloud.
Experience with Smart Technologies Interactive Whiteboards and Displays.
Familiar with online meeting platforms like Cisco WebEx and Teams.
Networking, and A/V experience a plus.