Salesforce/AgentForce Developer

Qualysoft · Bucharest

About Qualysoft
 
·        25 years of experience in software engineering, established in Vienna, Austria
·        Active in Romania since 2007, with office in central Bucharest (Bd. Iancu de Hunedoara 54B)
·        Delivering End to End IT Consulting Services  - From Team Augmentation and Dedicated Teams to Custom Software Development 
·        We deliver scalable enterprise systems, intelligent automation frameworks, and digital transformation platforms
·        Cross-industry experience by sustaining global players in BSFI (Banking, financial services and insurance), Telecom,Retail & E-commerce, Energy and Utilities, Automotive, Manufacturing, Logitics, High Tech
·        Global Presence: Switzerland, Germany, Austria, Sweden, Hungary, Slovakia, Serbia, Romania, and Indonesia
·        International team of 500+ software engineers
·        Strategic partnerships: Microsoft Cloud Certified Partner, Tricentis Solutions Partner in Test Automation and Test Management, Creatio Exclusive Partner, Doxee Implementation Partner
·        Powered by cutting-edge technologies: AI, Data & Analytics, Cloud, DevOps, IoT, and Test Automation.
·        Project beneficiaries ranging from large-scale enterprises to startups
·        Stable growth and revenue increase year over year, a resilient organisation in volatile IT market conditions
·        Quality-first mindset, culture of innovation, and long-term client partnerships
·        Global and local reach – trusted by key industry players in Europe and the US
 

Responsibilities:

  • Design and implement conversational chat flows using Agentforce;
  • Develop and optimize automated email handling solutions, including:
    o Email classification;
    o Routing logic;
    o Automated response generation;
  • Integrate Agentforce solutions with CRM platforms, APIs, and third-party systems;
  • Customize and enhance Salesforce functionalities to support automation initiatives;
  • Monitor, troubleshoot, and improve agent performance and user experience;
  • Collaborate with cross-functional teams including Product Owners, Business Analysts, and Developers;
  • Participate in Agile ceremonies and contribute to continuous improvement initiatives;
  • Ensure scalable, secure, and maintainable development practices;

    • Qualifications:

  • Strong hands-on experience with Salesforce development;
  • Proven experience working with Agentforce;
  • Experience building conversational AI solutions and chatbots;
  • Knowledge of email automation workflows and intelligent routing systems;
  • Strong API integration and system integration skills;
  • Excellent problem-solving and analytical abilities;
  • Good communication and collaboration skills;
  • Experience working in Agile environments.
    • Apply →