Student & College Services Administrator and Switchboard Operator (Term Time Only +2 weeks) - Fixed Term until April 2027

Hopwood Hall · Rochdale

To work flexibly to provide a comprehensive customer service and administrative function for the College.

To deliver a high standard of customer service and administrative support for the College in line with the service outline
To ensure that the Student and College Service is of a high quality and fully meets the needs of the customers
To promote the provision of the Student and College Service to all users
To develop and maintain the knowledge required to advise customers on elements of the service delivered (e.g. curriculum provision, financial support, DBS checks, learner eligibility for enrolment etc)
To ensure the college switchboard is manned at all times and maintaining outstanding level of service
To monitor administration requests and complete timely
To assist the Assistant Principal for Vocational and Foundation Learning with the administration duties for Community Learning provision, including quality and compliance
Ensure continuous development and improvement of personal professional knowledge
Any other duties of a similar level of responsibility may be required.

Qualifications

Essential Criteria

How Identified: Application

Experience

Essential Criteria

Customer service skills and experience
Administration skills and experience
Experience of being multi-skilled and working flexibly in order to respond to changing priorities

How Identified: Application

Specialist Knowledge

Essential Criteria

Knowledge and understanding of the college business (e.g. structure, curriculum)
Knowledge of administrative, customer service and quality standards
Ability to work with learners and understand the issues facing different groups of learners
Knowledge of college systems and processes

How Identified: Application

IT Skills

Essential Criteria

How Identified: Application

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