Project Role : Cloud Operations Administrator
Project Role Description : Work with the Service Delivery Manager to perform capacity management, billing/show back operations, and cost optimization activities across multiple cloud environments.
Must have skills : Data Analysis & Interpretation
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
We are looking for a Nexthink Senior Analyst to join our Digital Workplace team. This role involves monitoring, analyzing, and optimizing end-user experience using Nexthink's advanced analytics and automation capabilities. The ideal candidate will have a strong background in IT operations, endpoint monitoring, troubleshooting, and proactive incident prevention aligned with ITIL best practices.
Key Responsibilities:
1. Nexthink Platform Management & Monitoring
Configure, maintain, and optimize Nexthink dashboards and analytics.
Monitor real-time end-user experience and system performance.
Track device health, application performance, and user sentiment.
2. Incident & Problem Management (ITIL)
Identify proactive and reactive issues impacting end-user experience.
Perform root cause analysis using Nexthink investigations.
Raise and manage Problem records for recurring issues.
Participate in Major Incident calls for performance-related outages.
3. Reporting & Analytics
Create custom dashboards, reports, and alerts based on KPIs.
Provide data-driven insights to improve IT operations.
Generate reports on incident trends, application crashes, and system stability.
4. Automation & Remediation
Implement Nexthink Act campaigns to automate issue resolution.
Develop remediation scripts using PowerShell.
Work with automation teams to reduce incident volume.
5. Compliance & Change Governance
Ensure changes to dashboards, scripts, and campaigns follow CAB approvals.
Support audit and governance requirements.
Maintain documentation and SOPs.
Required Skills & Qualifications:
5+ years in IT operations, ITSM, or Digital Workplace monitoring.
Hands-on Nexthink experience (dashboards, investigations, remote actions).
Strong knowledge of Windows/macOS, endpoint management, and performance tuning.
Experience with ITSM tools (ServiceNow/Remedy).
PowerShell or Python scripting experience.
Strong understanding of ITIL Incident, Problem, and Change processes.
Preferred Qualifications:
ITIL Foundation / Intermediate Certification.
Nexthink Professional Certification.
Experience with Intune, SCCM, JAMF.
Exposure to Power BI, Splunk, or advanced analytics tools.
Experience in large enterprise IT environments.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.