Lead - ServiceNow Platform Architect

Role: Lead – ServiceNow Platform Architect
Location: Bengaluru
Experience: 12+ years
Employment Type: Full-Time

Key Responsibilities

1. Architecture & Solution Design

• Define end-to-end architecture for ServiceNow platform ensuring scalability, performance, and maintainability
• Translate business requirements into technical architecture and solution blueprints
• Ensure adherence to enterprise architecture standards and best practices

2. Technical Leadership

• Provide architectural guidance to development, support, and integration teams
• Lead design reviews and architecture governance forums
• Provide technical Consultation on new business initiatives
• Leads Platform Upgrade and Clone activities.
• Mentor architects, developers, and engineers across teams
• Drive standardization and reusable design patterns across implementations

3. Platform Governance & Strategy

• Establish and enforce governance frameworks, design standards, and security controls
• Ensure compliance with data security, regulatory, and audit requirements
• Ensure the reliability, availability and performance of production platforms and applications.
• Automate operational tasks to improve efficiency and reduce manual effort.

4. Performance & Optimization

• Monitor platform health, performance metrics, and scalability
• Identify bottlenecks and drive optimization initiatives
• Ensure high availability and reliability of enterprise systems

5. Program & Stakeholder Collaboration

• Partner with business stakeholders, product owners, and leadership teams
• Drive solution alignment with business outcomes and operational goals
• Communicate architecture decisions and trade-offs to technical and non-technical stakeholders

6. Continuous Improvement & Innovation

• Stay updated with ServiceNow releases and emerging technologies
• Drive automation, AI adoption, and operational efficiency initiatives
• Identify opportunities for platform modernization and technical debt reduction

Required Skills & Experience

Experience

• 12+ years of overall IT experience
• 5+ years in ServiceNow architecture/design roles
• Experience working in enterprise-scale, multi-instance environments.
• Prior experience in telecom/media domain preferred

Technical Skills

• Strong expertise in ServiceNow platform architecture (ITSM, ITOM, CSM, etc.)
• Hands-on knowledge of:
  • ServiceNow data model, workflows, and scripting
  • Integrations (REST/SOAP APIs, MID Server)
• Knowledge of cloud architecture, microservices, and DevOps practices

Leadership & Operational Skills

• Proven experience working with large technical teams and cross-functional programs
• Strong architectural decision-making and governance experience
• Experience in high-availability and 24x7 support environments

Soft Skills

• Excellent stakeholder management and communication
• Strong problem-solving and analytical mindset
• Ability to influence and drive alignment across teams

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS)
• ServiceNow Certified Application Architect (CAA) or Technical Architect (CTA) preferred
• ITIL Foundation Certification

Weekly Hours:

40

Time Type:

Regular

Location:

IND:KA:Bengaluru / Innovator Building, Itpb, Whitefield Rd - Adm: Intl Tech Park, Innovator Bldg

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.