DevOps Engineer

Airslate · Wroclaw

About airSlate
airSlate is a global SaaS technology company that develops no-code workflow automation, electronic signature, and document management solutions. Our award-winning products - SignNow, pdfFiller, DocHub, altaFlow, Instapage, and US Legal Forms - serve over hundreds of millions of users and more than one million customers worldwide, helping organizations of every size digitize processes, improve efficiency, and transform how they work.
 
We’re in an exciting phase of growth and transformation, with teammates in more than 20 countries across three continents and main hubs in the United States, Poland, Romania, Ukraine and Philippines. 
At airSlate, we’re building value for customers and a culture where growth and innovation go hand in hand. We’re looking for people eager to shape products, scale a company, and thrive in a fast-moving environment.

About the team:

Our DevOps team is the backbone of our global operations, comprised of over 35 highly qualified specialists. We are dedicated to building a resilient, secure, and high-performance foundation for communication-heavy products. We operate at the intersection of cutting-edge cloud architecture and rigorous security compliance, ensuring that our platform remains scalable and reliable for millions of users worldwide.

You will be joining the dedicated DevOps sub-team for pdfFiller, our flagship product and a global leader in the PDF management space. pdfFiller handles massive traffic and complex document workflows, meaning your work will directly impact millions of users. Additionally, you will be covering internal product - Supervisor. 

Our sub-team consists of 3+ specialists led by a Tech Lead. They are a high-autonomy group focused on the reliability and evolution of the pdfFiller product. We foster a culture of high ownership and proactive collaboration, working closely on a first-line support with software engineering teams to maintain a seamless production environment for our biggest product.

What you will work on:

  • Automate and evolve the cloud infrastructure using Terraform (competent level) and AI-assisted workflows to ensure maximum uptime.

  • Use Prometheus and Grafana to perform initial diagnosis of infrastructure issues across our high-traffic services, working independently or together with the duty DevOps of the responsible team.

  • Manage the resolution of technical challenges that exceed the scope of our Level 1 support team.

  • Contribute to the backlog of security-related infrastructure tasks to ensure our products meet strict document security and compliance standards.

  • Maintain clear documentation of infrastructure changes, monitoring rules, and troubleshooting procedures specific to the pdfFiller environment.

  • Participate in a 24/7 on-call duty week (rotation every 3–5 weeks depending on team size).

  • Engage with different departments and products (architecture review, suggesting improvements).

  • Assist with / automate service launches to improve delivery time

  • Look for cost-reduction opportunities

    • What we expect from you:

  • 3+ years of professional experience in Infrastructure, DevOps, or Platform Engineering.

  • Strong hands-on experience with AWS, Docker, Kubernetes (k8s), and CI/CD pipelines.

  • Infrastructure as Code - Expert-level familiarity with Terraform-based workflows.

  • Knowledge of different database systems - preferably MySQL and PostgreSQL.

  • Proven experience in production support, incident handling, and participating in on-call rotations for high-scale products.

  • High level of self-awareness, proactivity, and the ability to collaborate effectively with developers and support engineers.

  • B1 or higher English proficiency for active participation in meetings and global collaboration.

  • A strong desire to learn and implement modern tooling, including AI-assisted engineering and infrastructure-as-code best practices.

    • On-Call Structure

    We value transparency regarding work-life balance. Our on-call week requires 24/7 phone availability with a maximum 5-minute response window (MTTA <90sec). To support recovery and well-being, we take on-call workload into account and may provide compensatory time off when the duty requires significant after-hours or weekend involvement.
     
     
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