Manager, Software Engineering (Back-end services) - Prague, Czechia

 

About the Team

The mission of the Email + Calendar Services (ECS) team is to deliver the microservice constellation that supports Outreach's email and calendar experience all the way through - from compose and smart scheduling to send, telemetry, and sync back to the platform. Our team processes millions of emails every day.

The ECS team focuses on building reliable and performant services that connect Outreach to customers’ email providers (Microsoft 365, Gmail, Exchange, Zoom) to send, sync and analyze email communication. This enables our customers to efficiently and effectively communicate and turns the millions of emails sent into valuable insights to help progress deals forward.

The team also supports the Email & Calendar Experiences team to provide ways to create, manage and organize content used in communications.

The Role

We are looking for a hands-on Software Engineering Manager to take our ECS team to the next level. Email and calendar are the spine of how Outreach customers connect with their buyers - and the data layer that feeds our agentic-AI revenue platform - so we need an EM who can lead the people and own the roadmap and operational excellence for a team operating at multi-tenant, massive scale.

You will lead a team of up to 8 engineers building services where reliability, deliverability, observability and security/privacy compliance are non-negotiable. You'll partner closely with Product Management, the SRE organization, the Security team, and the Email & Calendar Experiences team to conceptualize, design and deliver.

This is not a Jira-shepherd role. We want an EM who stays close to the code - who can debate architecture trade-offs, drive tech-debt down, raise the technical bar in design reviews, and grow senior engineers because they earn their trust on the technical fundamentals as well as the people ones.

If you've been an engineering manager long enough to know you still want to be in the room for the hard technical decisions, this is for you.

Our Tech Stack

On the back-end we use Go for our next-generation services, with some applications still in Ruby on Rails. We have data stores built on MySQL, Redis and AWS S3. For async processing we use Kafka and RabbitMQ, and we are transitioning our data loading layer to GraphQL. Everything runs on Kubernetes (EKS) and is observed in Datadog and Honeycomb.

The charter is wide, the opportunities for organizational impact are boundless, and we have your back to try new things and see if they stick and do, in fact, make everyone more efficient.

If this sounds exciting to you, come have a chat - we’d love to talk about what we’re doing here.

Location

While we are remote-friendly, we remain an "office-centric" company. This role is categorized as hybrid and it is expected you live in a reasonable proximity to the office in Prague so you would be able to connect with your team on weekly regular basis, attend in-person meetings and company events.

This is a full-time, permanent role, not eligible for contractors and for work from other countries.

Hands-on technical depth - you still read code, review designs, and can pair with the on-call engineer during a production incident

Lead, coach and mentor a team of up§ to 8 engineers; continue building a culture of growth, impact and trust

Drive operational excellence - own SLOs and deliverability metrics, run a clean on-call rotation, and protect the right balance between KTLO/reliability work and new feature delivery

Stay close to the technical detail - participate in design reviews, contribute to architecture decisions, drive down tech debt, and be able to answer detailed questions about your team's services and their failure modes

Own career development for your engineers - build deliberate growth plans from junior through senior, and partner with your manager on developing staff+ ICs

Co-own the backlog and roadmap with Product Management. Bring the technical voice to prioritization and make explicit trade-offs between customer needs, business goals and the long-term health of the system

Collaborate cross-functionally - ECS sits at the seam where many things meet: the Email & Calendar Experiences team (frontend extensions), SRE, Security, and our Data Platform team are all daily partners

The following additional points would be highly appreciated:

Proficiency working with services written in Go

Production experience across our stack: Ruby on Rails, MySQL, Redis, Kafka / RabbitMQ, Kubernetes, AWS

Prior exposure to email / calendar protocols (IMAP, SMTP, Microsoft Graph, Gmail and Google Calendar APIs, Exchange Web Services) or deliverability concepts (bounce handling, reputation, throttling)