About Finom
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
What you'll do:
Manage customer claims efficiently and professionally.
Own and manage your own caseload while supporting teammates when needed.
Ensure all claim files are accurately listed, audit-ready, and supported with all required documentation (created, collected, and recorded).
Work closely with bailiffs, police, and other external third parties.
Communicate effectively with different stakeholders to ensure fast and correct resolution of cases.
Handle claims coming from multiple sources, preferably within a banking or fintech environment.
Manage and process incoming physical mail related to claims, legal requests, seizures, insolvencies, and RFIs.
Coordinate scanning, uploading, organizing, and secure storage of physical documents and mail.
Monitor and escalate any incidents related to mail handling, delays, or scanning issues to ensure operational continuity.
Be available to travel when needed to resolve urgent operational issues related to mail handling or scanning providers.
Support the Claims team with operational and administrative tasks related to physical correspondence and document management.
Ensure sensitive documents are handled securely and in line with internal compliance and data protection requirements.
What you'll bring:
You speak native/C1 level German.
You have three (3) years of experience in claims processing, operations, mail handling, or administrative support roles.
Strong independent judgment, decision-making ability, and analytical skills.
Experience or strong interest in the legal field.
Proficient with MS Office or Google Suite
Highly organized with strong attention to detail.
Excellent interpersonal and negotiation skills.
Comfortable handling physical documentation and working with sensitive/confidential information.
Able to work independently in a fast-paced operational environment with changing priorities.
Willingness and ability to travel when operationally required.
Nice to have:
Bachelor’s degree preferred.
Experience with document scanning, archiving, or mail operations is considered a strong advantage.
JIRA usage.