About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Get to Know the Team
You will be part of the Finance Global Process Owner (GPO) team within the Finance Centre of Excellence (Finance COE) — Grab's Finance transformation engine. The COE works across every Finance sub-department to build a more efficient, standardized, and future-ready Finance operation. The GPO team owns process standards for RTR, PTP, and OTC. We work with SSC teams in Jakarta and Selangor, Country Finance Leads across six markets, GTS, and the CFO office.
Get to Know the Role
We're looking for an Assistant Manager, Finance Global Process Owner (OTC) to join our Finance Centre of Excellence. You will report to the Senior Manager, Global Process Owner and be base at our Malaysia office in Petaling Jaya, Selangor.
You will lead the transformation, standardization, and optimization of Grab's Order-to-Cash processes across the region. You will partner with Shared Service Centre, Country Finance teams, Commercial teams, Technology teams, and the CFO Office to improve working capital performance, strengthen governance, and accelerate automation.
This is an opportunity to influence finance operations at scale, lead crossfunctional transformation projects, and help shape Grab's future finance operating model.
The Critical Tasks You Will Perform
Process Transformation & Governance
- Lead regional Order-to-Cash transformation projects focused on billing, collections, cash application, dispute management, and credit governance.
- Define and maintain global process standards, policies, controls, and operating principles.
- Build and manage a prioritized improvement roadmap aligned with Finance and goals.
- Work with Technology and Finance business partners to design and implement automation and digital solutions.
Process Excellence & Performance Management
- Establish main performance metrics and dashboards to monitor efficiency, control effectiveness, and working capital outcomes.
- Lead continuous improvement plans to simplify processes, reduce manual effort, and improve business partners experience.
- Lead adoption of global standards across markets and Shared Service Centre through proper governance and change management.
Strategic Finance Transformation
- Represent the Global Process Owner function in finance transformation programmes, system implementations, organizational redesigns, and integration activities.
- Evaluate latest technologies, including artificial intelligence-enabled finance solutions, and develop business cases for adoption.
- Support broader Finance Centre of Excellence priorities and contribute to the evolution of Grab's global finance operating model.
Controls & Compliance
- Ensure Order-to-Cash processes remain compliant with internal controls, audit requirements, and Sarbanes-Oxley (SOX) standards.
- Partner with Finance leadership to strengthen governance frameworks while maintaining scalability and operational efficiency.
What Essential Skills You Will Need
- 6–9 years of finance experience in Order-to-Cash, Accounts Receivable, Revenue Operations, Shared Services, Controllership, or Finance Transformation roles.
- Familiarity with billing, collections, cash application, credit management, dispute resolution, and working capital management processes.
- Experience leading process improvement, automation, or transformation projects in regional or global environments.
- Experienced translating requirements into scalable process and technology solutions.
- Experienced working with enterprise resource planning (ERP) systems such as Oracle, SAP, or equivalent platforms.
- Good stakeholders management and able to communication well, with the able to reason across matrix organizations and senior leadership teams.
- Having experience in Shared Service Centre, Global Process Owner functions, or Finance Centre of Excellence is preferrable.
- Having a certification in Lean Six Sigma or demonstrated continuous improvement experience would be advantageous.
- Bachelor's degree in Accounting, Finance, Business, or a related field. Professional qualifications such as Chartered Accountant (CA), Certified Public Accountant (CPA), or Association of Chartered Certified Accountants (ACCA) are advantageous.
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.