Medical Records Coordinator

We are looking for a Medical Records Coordinator to join our team! In this role, you will be the critical link between primary and specialty care practices and our clinical teams, ensuring that the right patient information reaches the right people at the right time. 

What you'll do 

As the Medical Records Coordinator, you will own the end-to-end process of obtaining, organizing, and transferring clinical records from hospitals, physicians, and other healthcare providers into the Diverge Health Electronic Medical Record (EMR), supporting our patient-facing teams in delivering timely, high-quality care in securing government benefits for our most complex patients. 

Key areas you'll add value 

• Obtain provider and practice  information through patient interviews and requesting their medical records directly from hospitals, physician practices, and other healthcare providers or locating them directly within theEMR systems of Diverge Health provider network partners 
• Experience with organizing complete patient medical histories, including all primary care, specialist, behavioral health, labs and visit notes from all relevant providers 
• Complete assessments, tracking progress and attaching and uploading clinical documentation obtained from the above sources into the Diverge Health EMR, ensuring records are accurate, complete, and accessible for use by Diverge’s  teams 
• Transcribe and transfer clinical data from provider network partners EMRs into patient records within the Diverge Health’s EMR as necessary 
• Follow-up with practices to resolve documentation gaps or outstanding records requests 

What you bring 

• Experience working in one or more EMR platforms, with the ability to navigate multiple systems efficiently 
• Familiarity with clinical documentation, medical terminology, or healthcare operations 
• Experience with, and a willingness to, interact frequently with healthcare administrators and physicians from outside of Diverge health via telephone, email, and fax channels 
• Experience with Salesforce or a comparable CRM or internal database system 
• Strong attention to detail and a track record of maintaining accurate, organized records in a fast-paced environment 
• Persistence in the face of administrative obstacles to data sharing 
• Understanding of HIPAA regulations and knowing how to secure sensitive, protected health information (PHI) appropriately in various environments 

Preferred experience 

• Experience working in a value-based care, care management, or population health setting 
• Exposure to referral coordination or patient intake workflows 

Personal Characteristics 

• You listen carefully and ask the right questions, understanding that accuracy in this work directly affects the care patients receive. 
• You are adaptable and comfortable learning new systems and workflows as our operations evolve and grow. 
• You take ownership of your work with a sense of urgency, knowing that a missing record or delayed information retrieval can have real consequences for a real person. 
• You are organized and reliable, able to manage a steady volume of tasks without letting details slip through the cracks. 
• You are a proactive problem solver who follows through independently when a records request hits a wall, finding another path forward rather than waiting to be told what to do. 
• You are a strong representative of Diverge Health's mission, vision, and values, and you bring genuine care to the administrative work that makes clinical care possible. 

This is a full-time, non-exempt position. The expected hourly rate for this role is $26–$29 per hour, commensurate with experience.