Senior Behavioral Care Manager VIOP - Pediatric Experience - Full-time (W2)
Lyra Clinical Associates partners with Lyra Health, a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Lyra members have access to care in one day, and nine out of ten improve with the support of providers like you. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. You will be employed by Lyra Clinical Associates.
About the Role
The Senior Behavioral Care Manager oversees the full lifecycle of care coordination for members in our Virtual Intensive Outpatient Program (VIOP), ensuring that each member and their family has a seamless, supportive, and effective treatment experience from admission through discharge. This includes screening and qualifying prospective members for program eligibility, conducting clinical outreach to families, and onboarding new members. You will also manage case coordination, facilitate communication across multidisciplinary teams, and support members and caregivers throughout their VIOP journey.
This role is a great fit if you can navigate complex clinical and administrative challenges with a solution focused mindset, effectively communicate and advocate for members’ needs in alignment with treatment goals, and find satisfaction in leading collaborations with cross-functional teams.
Set Schedule- Monday - Friday 11:00am - 8:00pm PST / 2:00pm-11:00pm ET
Key responsibilities:
Conduct clinical outreach to families to provide education about VIOP services
Screen and assess prospective members for eligibility in the VIOP, ensuring clinical appropriateness for the intensive level of care
Guide families through the admissions process, addressing questions about programming, insurance, financial responsibilities, and expectations
Ensure timely scheduling of intake assessments once members are qualified for VIOP enrollment
Orient members and their families to the VIOP program, including group schedules, program expectations, technology setup, and available services
Coordinate care schedules including group therapy, individual therapy, family therapy, and psychiatric services, ensuring smooth scheduling and participation
Serve as the primary point of contact for members and families, offering regular updates and proactive case management
Coordinate external case management needs with schools, Primary Care Providers (PCPs), and community resources
Assist with discharge planning and transition to lower levels of care or additional services, collaborating with internal and external teams
Maintain accurate and timely documentation in the electronic health record (EHR), ensuring adherence to organizational, regulatory, and compliance standards
Engage in regular staffing meetings with multidisciplinary care team to review member’s progress and support effective coordination of care
Act as a liaison between families, the VIOP treatment team, and external providers to ensure coordinated, wraparound care
Collaborate with internal teams to proactively identify and address barriers to care, optimizing the member experience
Conduct comprehensive biopsychosocial assessments for members entering the VIOP, gathering relevant clinical, psychosocial, and family information
Develop individualized care plans in collaboration with the treatment team, ensuring alignment with treatment goals and insurance requirements
Support group facilitators by managing member needs during sessions, including conducting real-time risk assessments if indicated
Provide clinical session coverage as needed
Requirements:
Master's degree in Social Work (MSW) or its equivalent.
Experience working in intensive outpatient programs or high acuity behavioral health settings within a multidisciplinary team preferred
Experience working with pediatric and adolescent populations, including families
Computer and live video tools literacy (e.g., Zoom, Google Meets, DoxyMe, Skype, etc.)
Skilled in case management, care coordination, and collaborative care delivery
Organized and excited by a dynamic environment
Passionate about helping kids and teens achieve goals
Ability to work full-time, approximately 40 hours per week
Candidates must successfully pass a drug screen and background check prior to employment for this role
Full-time resident of the United States
Additional language skills are beneficial to this role
Healthcare pay context
Based on 3,360 disclosed Healthcare salaries on RoleSuite, the role pays a median of $110K/year, with most offers between $86K and $165K (10th–90th percentile: $66K–$250K).
This posting lists $70K–$70K, below the $110K market median.
See the full Healthcare salary breakdown →