Junior Intake Clinician
Key Responsibilities:
To provide the first point of contact for employees accessing the Lyra EAP service via telephone counselling or live chat.
To provide all the services to which the caller is entitled in a professional and respectful manner and to standards agreed with the Clinical Manager.
To accurately capture all information on the database pertinent to the clinical management of the case.
To adhere to all clinical protocols and procedures as laid out by Clinical Management.
Skills and Attributes:
Computer literacy & ability to type fast
Applications from Tagalog speakers are encouraged
Ability to effectively merge Clinical and Employee Assistance Program focus
Client service orientation
Articulate
Good telephone manner and ability to provide telephonic therapy
Good Clinical understanding and ability to manage risk
Good time management ability
Ability to work within a team
Ability to work well under pressure
Business and commercial awareness
High attention to details
The list of responsibilities are not finite and other clinical responsibilities could be added.
Special Conditions: This job specification is not exhaustive and will be reviewed as the role develops.
Several pre-employment checks are pre-requisites prior to hiring external applicants e.g. criminal checks, reference checks, past employment checks, ID verification, qualification verification, residence and credit checks.
Qualifications:
Minimum of a Master’s Qualification as a Psychologist or a Counsellor
Registration with the MAHPC (Clinical Psychologist) or Lembaga Kaunsellor Malaysia
Fresh graduates are encouraged to apply for this position
Must be able to provide counselling within a short-term framework
Preference will be given to candidates that have a background and working experience in the EAP field