This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Clinical Operations Director based in the United States.
This is a senior operational leadership role at the heart of a fast-scaling digital healthcare organization focused on transforming how sleep disorders are diagnosed and treated across the U.S. You will own the end-to-end performance of clinical operations, ensuring patients receive timely, high-quality, and seamless care from referral through treatment. The role combines strategic oversight with hands-on execution, requiring a leader who can optimize complex clinical workflows while scaling systems for rapid growth. You will work closely with medical leadership, product, technology, finance, and compliance teams to translate clinical strategy into operational reality. This is a highly cross-functional environment where clinical excellence, patient experience, and operational efficiency must all be balanced at scale. You will play a critical role in shaping how modern, home-based sleep care is delivered to thousands of patients nationwide. The position is best suited for a leader who thrives in mission-driven healthcare innovation and large-scale operational transformation.
Accountabilities:
- Lead and scale end-to-end clinical operations, ensuring efficient, high-quality delivery of care across providers, patients, and diagnostic pathways.
- Oversee day-to-day operations for clinicians including physicians, nurse practitioners, and sleep technologists across multiple states.
- Design and optimize care coordination workflows spanning referral intake, diagnostics, treatment initiation, and ongoing patient support.
- Build and manage capacity planning models, workforce strategies, and staffing optimization to align clinical supply with patient demand.
- Own patient conversion and experience metrics, identifying drop-off points and implementing improvements across the care journey.
- Drive operational performance of home sleep testing and therapy logistics, ensuring reliability, scalability, and cost efficiency.
- Translate business growth targets into operational plans, including budgeting, forecasting, and resource allocation in collaboration with finance and leadership teams.
- Lead cross-functional initiatives to improve clinical processes, strengthen compliance, and enhance overall system performance.
- Manage and develop distributed operational teams, ensuring alignment, accountability, and continuous improvement across functions.
Requirements:
- 10+ years of experience in clinical operations within healthcare, telehealth, or healthcare services environments.
- 3–5+ years in senior leadership roles managing large, multi-functional operational teams (50+ employees).
- Strong track record of scaling clinical or care delivery operations across multiple states or distributed care environments.
- Experience in care coordination, patient operations, or healthcare workflow optimization in high-volume settings.
- Demonstrated ability to manage operational budgets, workforce planning, and cost-per-patient or unit economics analysis.
- Strong analytical and problem-solving skills with a data-driven approach to operational decision-making.
- Experience collaborating with clinical leadership, product, engineering, finance, and compliance stakeholders.
- Ability to lead in fast-paced, ambiguous environments with strong execution and prioritization skills.
- Bonus: experience in telehealth, digital health, ambulatory care, or rapidly scaling healthcare organizations.
- Bonus: advanced degree in healthcare administration, public health, business, or a related clinical field.
Benefits:
- Competitive executive-level compensation aligned with senior healthcare operations leadership roles.
- Comprehensive health coverage including medical, dental, vision, disability, and life insurance.
- Fully remote work model with flexibility across U.S. time zones.
- Generous paid time off, including vacation days, federal holidays, and paid sick leave.
- 401(k) retirement plan with employer matching contributions.
- Annual stipend for phone and internet to support remote work needs.
- Opportunity to work at the forefront of digital healthcare innovation with meaningful patient impact.
- Collaborative, mission-driven environment focused on improving access to care at national scale.