Helping providers thrive through technology that supports better care.
*Remote position open to Missouri residents only.
As an EHR Provider Support I, you’ll play an important role in ensuring providers have the tools, guidance, and support needed to use electronic health record systems effectively. This position partners with Psychiatry, Primary Care, and Dental teams to troubleshoot issues, improve workflows, and enhance the overall technology experience that supports quality, accessible care.
As a great opportunity for someone who enjoys technology, problem-solving, and helping others succeed, this role provides the chance to make a meaningful impact by supporting the systems that help our care teams serve their communities.
- Provide timely and professional support to providers experiencing EHR and software-related challenges.
- Troubleshoot application, system, and workflow issues while coordinating solutions with internal teams.
- Document, track, and communicate support requests, resolutions, and follow-up actions.
- Assist with provider education and training to promote effective use of EHR tools.
- Identify recurring issues and contribute to process improvements that enhance system performance.
- Develop and maintain knowledge of organizational applications and technology solutions.
• High School/GED required
• Bachelor’s degree preferred in computer science or related field
• At least three (3) years equivalent work experience required if no bachelor’s degree
• Experience with troubleshooting principles, methodologies and issues resolution techniques
• Demonstrated customer service skills with the ability to provide professional, courteous, and responsive support
• Experience working in a team-oriented, collaborative environment
You’ll be a great fit for this role if you:
- Enjoy supporting others and creating positive technology experiences.
- Are a resourceful problem-solver who can analyze issues and identify solutions.
- Communicate effectively and build strong relationships with providers and team members.
- Are organized, detail-oriented, and able to balance multiple priorities.
- Appreciate the connection between technology, teamwork, and delivering meaningful healthcare services.