People & Culture Business Partner – Guest Services (Contact Centre)

Department: NAM -  People & Culture (P&C)

Reports to: VP, People & Culture – NAM

Location:  Vancouver, BC

Your opportunity at ARC’TERYX:

As a Business Partner, you define your role as a strategic partner for the business. The execution of this has you partnering with people leaders and team members to accomplish business objectives through the application of thoughtful, intentional, and innovative people practices.

This role will primarily be based at the new Arc’teryx Guest Services location, at 565 Great Northern Way; the role is open to a hybrid work schedule. Candidates must be eligible to work in Canada.

Meet your future team:

The NAM People & Culture Business Partner team operates in strategic partnership with the Global P&C Business Partnership, and the North America Regional business, to drive the continuous evolution of people practices and foster a culture of belonging that generates high-performance, strength-based teams, and values-based leadership. In this role, you will partner with Guest Services leaders in the application of thoughtful, intentional, and innovative people practices.

Serving as the main P&C point of contact for our Guest Services (GS) function

Partnering and supporting Guest Services leadership to create a people strategy that builds teams who exceed business objectives

Fostering, nurturing and evolving relationships that enable rapport, trust and influence throughout the company

Managing and resolving complex employee relations issues, including facilitating conflict resolution and supporting teams through change, workforce planning, learning & development and terminations

Partnering with Guest Services Workforce Planning and Finance to ensure the successful management of ongoing and seasonal workforce planning, including supporting with budgeting, and managing and tracking headcount needs and hiring

Working closely with Talent Acquisition partners to deliver high volume seasonal hiring.

Coaching and uplifting the overall leadership capabilities of the business through coaching and partnership on relevant business and people priorities, such as: identifying key talent, succession planning, supporting recognition and rewards, developing objectives, performance management, organization design, workforce planning, learning & development and terminations

Creating diverse and inclusive work environment where different backgrounds, culture and attributes are celebrated through collaboration with experts and stakeholders in EDI

Identifying business and resource gaps and partnering with People Leaders on solutions

Gathering and analyzing relevant people and business information to identify trends and communicate recommendations to get alignment on priorities and implement improvements

Ensuring relevant personal-development tools and information for teams and employees are readily available, communicated, and understood – you champion personal development

Developing cross-functional projects from scratch and participating in business-wide projects that aim to solve organizational pain points

Supporting other functions within NAM as needed

Supporting projects which transform Guest Services Operations such as relocation, workforce planning, and more

Leading organizational design in partnership with senior business leaders

Supporting on the budgeting and forecasting process for GS 

You have 4+ years of progressive HR experience, ideally in a high volume, retail or call-centre environment

You are comfortable navigating relationships at all levels, with expertise in leveraging data to manage a complex group of stakeholders

You highly collaborative style and a willingness and demonstrated ability to work in teams as both a leader, and supporting team member

You have the ability to coach, mentor, advise team members towards growth and development paths in alignment with business and personal objectives

You have strong project management skills with the ability to adapt to changing priorities

You have strong analytical and problem-solving skills, easily able to analyze data, assess people, understand trends, and develop prioritized recommendations

You have excellent listening and communication skills, comfortable communicating large complex changes

You are comfortable operating in the work, and simultaneously enjoy being part of highly complex business discussion

You have the ability to quickly build an in depth understanding of the business, key processes, priorities and plans

You are committed to finding the best way, not necessarily the easiest way

You remain highly flexible and adaptable when faced with ambiguity

You are able to balance autonomy and collaboration

You inspire breakthrough thinking and continuous improvement

You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right

Your passion for your work is paralleled by your passion for getting outside and living it

The anticipated salary range for this role is $94,000 - $124,000 CAD annually.