At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Role Purpose
The Client Delivery Manager is accountable for managing client-facing delivery of front office capital markets trading solutions from approved scope through implementation, go-live, project closure, and transition to support. This role ensures that client trading platform implementations are delivered against agreed scope, aligned to product roadmap commitments and governed with strong delivery controls, risk management, client communication, and operational readiness.
Role Summary
The Client Delivery Manager acts as the delivery owner for front office trading implementations, enhancements, migrations, upgrades, and major client initiatives. The role requires strong understanding of capital markets trading workflows, trader and sales trader needs, order and execution management processes, market connectivity, trading venues, integrations, testing, and production readiness.
The role coordinates across clients, Product Management, Engineering, QA, Pre-Sales, Support, Infrastructure, Market Connectivity, and Commercial teams to ensure that trading solutions are delivered with discipline, transparency, quality, and minimal disruption to client operations.
Responsibilities
- Client Delivery Ownership: Own end-to-end delivery execution for assigned front office capital markets client projects from delivery initiation through implementation, go-live, closure, and support handover.
- Trading Workflow: Manage delivery in the context of front office trading workflows, including order capture, order routing, execution management, trade capture, allocations, market data, pre-trade controls, and post-execution handoff.
- Scope Translation: Convert approved scope documents into executable delivery plans including milestones, tasks, dependencies, risks, acceptance criteria, and client readiness activities.
- Roadmap Alignment: Ensure client trading requirements remain aligned to the approved product roadmap, escalating custom requirements, roadmap gaps, venue-specific needs, or scope changes through formal governance.
- Market Connectivity: Coordinate delivery activities involving exchange connectivity, broker connectivity, FIX integrations, market data feeds, venue certification, routing logic, and connectivity testing where applicable.
- Stakeholder Management: Engage with traders, sales traders, trading operations, compliance, technology, and client project stakeholders to manage expectations, decisions, timelines, risks, and readiness.
- Delivery Management: Maintain Jira as the system of record for delivery planning, execution, status, risks, dependencies, milestones, defects, change control, and closure activities.
- Governance and Reporting: Establish and manage project governance cadence, client status reporting, internal delivery reviews, decision logs, RAID logs, dependency tracking, and escalation paths.
- Risk and Issue Management: Identify, track, manage, and escalate risks and issues that could impact client trading operations, go-live readiness, market access, regulatory obligations, delivery timelines, or production stability.
- Testing and Certification: Coordinate UAT, integration testing, regression testing, FIX testing, exchange or venue certification, performance validation, and go-live dress rehearsals where required.
- Change Control: Manage scope, timeline, priority, or technical changes through formal impact assessment and approval processes involving Product, Engineering, Commercial, Support, and client stakeholders.
- Go-live Readiness: Drive front office go-live planning, including client readiness, cutover planning, rollback planning, support coverage, production access, monitoring, issue triage, and hypercare arrangements.
- Support Handover: Ensure operational readiness by coordinating support documentation, client-specific configuration details, known issues, runbooks, escalation paths, monitoring requirements, and formal support acceptance
Required Skills and Experience
- Experience managing client-facing technology delivery, implementation, migration, upgrade, or transformation projects in capital markets.
- Strong understanding of front office trading environments, including order management, execution management, trading workflows, and trading desk operating models.
- Experience delivering solutions for trading desks, sales trading, electronic trading, execution services, or trading technology teams.
- Working knowledge of market connectivity, broker connectivity, exchange connectivity, FIX messaging, market data, and trading platform integrations.
- Ability to translate client scope and trading requirements into executable delivery plans, milestones, dependencies, and acceptance criteria.
- Strong understanding of project governance, RAID management, change control, delivery reporting, and stakeholder communication.
- Experience using Jira or similar delivery management tools as the system of record for project execution.
- Ability to coordinate cross-functional delivery across Product, Engineering, QA, Infrastructure, Connectivity, Support, Commercial, and client stakeholders.
- Strong client communication skills, including the ability to engage with senior front office, technology, operations, and business stakeholders.
- Strong risk management capability, particularly around go-live readiness, production stability, trading disruption, and time-sensitive market activities.
- Ability to operate effectively in a fast-paced, high-pressure, client-facing trading technology environment.
Preferred Qualifications
- Experience delivering OMS, EMS, trading platform, market connectivity, execution, routing, or market data solutions.
- Experience in equities, fixed income, listed derivatives, FX, rates, credit, or multi-asset trading environments.
- Familiarity with FIX protocol, exchange certification, broker onboarding, algorithmic trading workflows, or venue connectivity.
- Experience with regulated financial services environments and production change governance.
- Project management certification such as PMP, PRINCE2, AgilePM, Scrum Master, or equivalent practical experience.
- Experience with Agile, hybrid, and traditional delivery models in enterprise trading technology environments.
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Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.