Role Overview
We are seeking a highly experienced, data-driven Fraud Risk Management professional to lead
our fraud detection, investigation, and regulatory compliance frameworks. In this role, you will
be responsible for safeguarding our digital payments ecosystem (including UPI, IMPS, Wallets,
and Merchant platforms) by engineering advanced risk rules, optimizing machine learning
models, and leading high-performing operational teams. You will also act as a primary liaison
with key regulatory bodies (RBI, NPCI) and Law Enforcement Agencies (LEAs) to ensure
ironclad compliance and proactive risk mitigation.
Key Responsibilities
1. Regulatory Compliance & Governance
Implement Circulars: Spearhead the end-to-end implementation of all fraud risk-related
circulars and compliance mandates from the RBI, NPCI, and FIU.
Regulatory Confirmation: Own and ensure the timely, accurate submission of critical
regulatory implementations on the PCOMP portal.
Stakeholder Liaison: Serve as the primary point of contact for ad-hoc risk inquiries from
regulatory bodies and Law Enforcement Agencies (LEA).
Executive Reporting: Prepare and present advanced data analysis and high-level risk
reports for Board-level forums, including the Risk Management Committee (RMC).
2. Risk Rule Engineering & Advanced Analytics
Rule Development: Codify, test, and deploy hundreds of high-impact risk rules (velocity,
blacklists, compliance) using Python and SQL to counter emerging fraud vectors.
Data Analysis: Query and analyze large-scale transactional and profile data to identify
patterns, build automated daily alert reports, and perform Root Cause Analysis (RCA).
ML Model Optimization: Partner cross-functionally with Tech and Data Science teams to
refine and optimize Machine Learning/AI-driven risk models to boost detection efficiency and
reduce false positives.
3. Fraud Investigations & Operations
Investigations: Lead end-to-end investigations into sophisticated digital payment fraud
across UPI, IMPS, RTGS, PPI wallets, and merchant platforms.
Real-time Surveillance: Oversee real-time transaction monitoring systems and instant
containment protocols to mitigate active fraud threats.
Process Improvement: Author and standardize Standard Operating Procedures (SOPs) to
streamline fraud risk workflows and drastically reduce case resolution times.
4. Team Leadership & Collaboration
People Management: Direct, mentor, and upscale a large operations team (including Team
Leaders) covering customer fraud support, transaction monitoring, and grievance handling.
Cross-Functional Alignment: Collaborate closely with Product, Tech, and Compliance
teams to secure stakeholder sign-offs and integrate preventive risk controls seamlessly into
the product architecture.
Required Qualifications & Experience
Requirement Description
Experience 10+ years of progressive experience in
Fraud Risk Management, Digital Payment
Scams, and Cyber Incident investigations
within a FinTech, Payment Bank, or digital
banking environment.
Education Postgraduate qualifications in Business
Administration and Machine Learning & AI are highly preferred.
Technical Stack Proficient in SQL and Python.
Domain Knowledge Deep understanding of Indian digital
payment architectures (UPI, TPAP
frameworks, Wallets, IMPS) and
corresponding regulatory landscapes (RBI
and NPCI guidelines).
Certifications CFE (Certified Fraud Examiner) or
equivalent professional risk/fraud
certifications are a significant advantage.
Soft Skills & Competencies
Exceptional leadership, team building, and performance management capabilities.
Strong strategic communication skills tailored for board-level and executive stakeholders.
Analytical, problem-solving mindset with a keen eye for forensic detail.