Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Marketing Manager (16 months fixed term)
Senior Marketing Manager
Advisors & Consulting Services
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard’s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Marketing consultants lead the strategy development and implementation of campaigns and engagements for clients. They use customer data to provide deep direct marketing expertise across channels, evaluating campaign results and adapting the approach to optimize marketing performance.
Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: https://careers.mastercard.com/us/en/consulting-specializations-at-mastercard
Envision this role as the pivot in a thrilling marketing services transformation. It's about fully embracing and fueling change while seamlessly balancing traditional marketing endeavors. This profile thrives in a dynamic environment, contributing ideas, and actively steering this transformational journey.
Duration: This is a 16 month full time contractor role.
Travel: Role will be based in either Philippines, Sydney, Australia or Auckland, New Zealand. However, this role would be required to travel to Papua New Guinea and Fiji regularly to align with stakeholders and support onsite program delivery. Expectation to be onsite for at least 40-50% of the time.
Roles and Responsibilities
Client Impact
• The role sits within a large, complex transformation initiative and is focused on delivering clear, timely and compliant customer communications throughout the migration lifecycle. Past-experience of planning and execution marketing communication programs in developing markets would be prioritized.
• The Senior Marketing Manager will lead end-to-end marketing communications for a large-scale card migration program, ensuring customers experience a clear, timely and seamless transition.
• This role is accountable for designing and delivering complex, multi-channel customer communications across the full migration lifecycle, working closely with internal stakeholders, agencies, and delivery partners.
• Includes ownership of communication strategy, aligned to program milestones, risk controls and customer outcomes.
• Translation of complex, operational and regulatory requirements required for clear, customer-friendly communications.
• Ensure operational project execution within agreed milestones and budget.
• Manage creative development and media planning, meeting high-quality standards aligned with client needs.
• Partner closely with product, operations, risk, legal, compliance, technology and required delivery teams to deliver integrated outcomes.
• Act as the central marketing point of contact within the card migration program
• Coordinate agency and vendor partners where required.
Team Collaboration & Culture
• Collaborate with internal and external marketing partners to support business growth.
• Management of a campaign marketing manager.
Qualifications
• The role requires a highly organized, detail-oriented marketer with strong experience operating within regulated, fast-paced environments and executing communications through structured, process-driven workflows.
• 10+ years’ experience in marketing communications, lifecycle or customer marketing.
• Demonstrated experience delivering communications in complex, regulated environments.
• Client Management: Proven track record in managing client accounts and leading marketing solutions.
• Project Execution: Ability to plan and execute marketing strategies and campaigns across key marketing channels to drive impactful outcomes.
• Collaboration: Thrive in a matrix organization structure, managing internal and external stakeholders effectively.
• Ability to manage ambiguity and shifting priorities in large transformation programs.
• Communication: Excellent communication and presentation skills, capable of influencing colleagues and clients on the value of marketing projects. Professional, accountable and with a delivery-focused approach.
• Innovation: Show the ability to ideate, manage, and roll out complex marketing initiatives.
• Education: Relevant marketing degree or equivalent experience needed.
• Ability to communicate effectively in English and the local office language (if applicable).
• Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs.
• Ability to travel to client sites on a regular basis.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.