Meet the Team  

Join our dynamic and highly professional team of Services Supply Chain Logistics experts, where we are dedicated to accelerating customer success through innovative Service Logistics Lifecycle Management. Our team thrives on being result-driven, accountable, and deeply collaborative, united by a passion for optimizing global logistics.  

Your Impact  

As a Logistics Operations Manager for the Europe, Middle East, and Africa (EMEA) region, you will be instrumental in orchestrating the seamless flow of products and services across 110 countries. You will directly oversee all logistics operations, including warehouses, trade lanes, customs brokerage and transportation, with depots strategically located in 71 countries. This pivotal role involves leading vendor operational performance and relationships, driving cost optimization, and championing operational excellence.  

Key Responsibilities: 

• Lead comprehensive supply chain services, encompassing inventory control, critical parts availability, material handling, import-export licensing, product shipment and transport, and third-party warehousing management. 

• Drive operational performance and inventory management with Third Party Logistics (3PL) providers and Carriers, ensuring critical metrics and Service Level Agreement (SLA) attainment. 

• Spearhead the implementation and support of strategic projects and initiatives focused on process improvement and cost optimization across the EMEA region. 

• Establish and cultivate robust vendor operational partnerships, including performance management, feedback solicitation, and effective communication. 

• Provide decisive leadership during operational changes, ensuring strict compliance with security and regulatory standards, particularly during audits. 

• Exercise financial oversight by managing budgets, conducting in-depth cost analysis, and identifying innovative, efficient solutions. 

• Collaborate strategically with cross-functional teams to proactively address and resolve customer delivery concerns throughout the vast EMEA territory. 

• Develop and maintain a sophisticated trade management infrastructure to robustly support all service logistics operations. 

Minimum Qualifications  

• A minimum of 5 years of progressive experience in diverse logistics roles. 

• A minimum of 7 years of general business experience. 

• Demonstrated experience in global, cross-functional collaboration. 

• Demonstrated Experience with logistics software and systems. 

• Proven track record in Logistics Partner Management. 

• Professional proficiency in English 

Preferred Qualifications  

• Bachelor’s degree or equivalent practical experience. 

• Information Technology Infrastructure Library (ITIL) foundation certification is highly preferred. 

• AI literacy and experience with AI Tool Prompting. 

• Experience with AI-driven logistics solutions. 

• Demonstrated expertise in Change Management principles and application. 

• Strong capabilities in Client Management and relationship building. 

• Foundational knowledge of Project Management methodologies and/or Quality programs. 

• Familiarity with Cisco Services operations is considered an advantage.