Product Support Manager, Play

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

gTech Users and Products (gUP) organization's mission is to advocate Google’s users by creating helpful and trusted experiences across the product ecosystem.

We work across Product teams as well as end users of our products (like consumers and B2B partners) to make our products work. We harness both technical expertise and the operations to bring the speciality of Google support to our 3 billion users and 30 million partners, globally.

Our menu of services reflects the range of gUP’s core competencies that help products succeed or fail fast, bringing the best of Google to all users and getting products to market at an incredible scale.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $114000 - $164000 (USD) + 15% bonus target + bonus + equity + benefits

Learn more about benefits at Google.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in customer support industry or program/project management.

Preferred qualifications:

• Experience in the tech industry, particularly with AI and automation technologies.
• Ability to manage multiple, time-sensitive projects with competing priorities while working independently to drive projects to completion with minimal guidance and attention to detail.
• Ability to draw insights from data, recommend a path forward, and project manage across groups/through recommended actions.
• Excellent communication and collaboration skills with cross-functional teams.
• Excellent investigative and problem-solving skills.