Product Support Manager, Pixel Partnerships (German)

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

As a Product Support Manager for the gUP team in EMEA, you will play a critical role in building and executing strategies to deliver great customer service for users of Google Platforms and Devices (P&D), including Pixel phones. You will own the third-party support strategy for assigned EMEA countries and will partner with telcos and retailers in those markets, as well as internal teams, to deliver the strategy. You will identify and share user insights and advocate for improvements to the user experience.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
  
• 5 years of experience in partnership management, customer support operations, or service consultancy.
• Experience in partner/client relationship management.
• Ability to communicate in German fluently to support client relationship management in this region.

Preferred qualifications:

• Experience working separately to deliver projects to completion with minimal guidance.
• Experience in e-commerce, consumer hardware, or customer support.
• Experience with Retail partnerships and Telco provider relationship management within the German market.
• Ability to manage projects with multiple stakeholders.
• Excellent problem-solving and strategy development skills.