Graduate Service Process Engineer

About this role:

HP Inc. is a global leader in technology innovation, delivering cutting-edge solutions that empower businesses and individuals worldwide. At the forefront of digital transformation, HP’s MultiJetFusion (MJF) division specializes in Additive Manufacturing, revolutionizing how products are designed, developed, and manufactured. Our mission is to unleash the full potential of the Additive Manufacturing industry, providing scalable, sustainable, and high-quality solutions across sectors including healthcare, mobility, and consumer goods.

Within our organization, the Services department ensures customers maximize the value of their investment in MJF technology through world-class support, operational excellence, and continuous improvement.

The Services Process Engineer Graduate role offers an exciting opportunity for early-career professionals to launch their careers within HP’s dynamic MultiJetFusion team. This position is designed for individuals passionate about innovation, customer experience, and operational excellence in the rapidly evolving field of Additive Manufacturing.

As a graduate, you will play an active role in driving service performance, supporting operational initiatives, and collaborating with cross-functional teams to deliver impactful solutions that enhance customer outcomes. You will gain deep exposure to HP’s technologies, processes, and global operations while building a strong foundation for career growth.

Key Responsibilities

• Analyze and monitor service performance metrics, delivering actionable insights and supporting data-driven decision-making to improve operational efficiency and service quality.

• Collaborate with engineering and technical teams to support preventive maintenance strategies, troubleshooting, and remote customer support.

• Contribute to the design, implementation, and optimization of service processes, tools, and continuous improvement initiatives.

• Identify opportunities to enhance customer experience, streamline workflows, and ensure consistent delivery against service level agreements (SLAs).

• Drive operational excellence projects, supporting standardization, automation, and scalability of service operations.

• Build strong cross-functional relationships and actively participate in global initiatives within HP’s Additive Manufacturing Services organization.

• Continuously develop technical and business knowledge related to HP MJF technologies, industry trends, and best practices in service operations.

Requirements:

• Recently completed (within the last 12 months or about to complete) a Bachelor’s or Master’s degree in Industrial Engineering, Operations Management or a related technical field

• Fluency in English (spoken and written) is required.

• Knowledge of manufacturing processes, 3D printing, or digital technologies is considered a strong plus.

• Strong analytical and problem-solving skills, with the ability to interpret data and translate it into actionable insights.

• Excellent communication and collaboration skills, with the ability to work effectively in multicultural and cross-functional teams.

• Proactive, results-driven mindset with strong ownership and accountability.

• Customer-focused approach with a passion for delivering high-quality service.

• Proficiency in Microsoft Office tools; familiarity with data analysis tools or programming (e.g., Excel advanced functions, Power BI, Python) is a plus.

What we offer:

• Opportunity to work in an international organization with colleagues coming from all over the world. 

• Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning. 

• An attractive benefits package: 

  • Health & Life insurance 

  • Lunch at reduced prices at our canteen/ ticket restaurant vouchers 

  • HP product discount 

• Work life balance / flexible working hours.

• Women, Pride, Young employees, Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.  

• We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.

• Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually.  

• Love sports? Then take advantage of our sports center (indoor and outdoor) with 25+ regular coordinated activities.

• We have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy, and general health.

• Printing Happy hour – from photographs to large posters. And Hands-on workshops to print with the latest technology – from wall covers to 3D printed models.

• Dedicated lactation room.

• Our Women Network organizes activities such as Networking, the promotion of STEM vocations, talks on, improving business acumen, work life balance and skills of the future, etc. 

Sounds like you? Apply and let’s have a talk!

Entity: GBU