At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Project/Program Management GroupJob Sub Function:
Project/Program ManagementJob Category:
People LeaderAll Job Posting Locations:
Ciudad Juarez, Chihuahua, MexicoJob Description:
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):
United States ; Puerto Rico - Requisition Number: R-084022
Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.
The Manager supports governance, financial processes, and operational coordination for External Manufacturing (EM) relationships, with a primary focus on Jabil and other strategic collaborators.
This role executes standardized processes to ensure contract compliance, financial accuracy, and effective operational governance, while partnering cross-functionally to support business performance and operational excellence.
Duties and Key Responsibilities
Responsible for deploying and executing standardized processes across strategic collaborations and external manufacturing sites to support service delivery and financial objectives. This role leads a small team of professionals serving as process owners across governance, financial processes, scorecard deployment, and operational reporting.
Execute claims and reverse claims processes, ensuring accuracy, documentation, and timely closure
Coordinate payments, purchase orders, and vendor setup (JDE, Ariba) in compliance with financial policies
Track cost improvement program (CIP) commitments and support delivery monitoring
Support inventory (SLOB) adjustments and assist in capex and expense tracking
Support adoption of digital tools (e.g., Power BI, Control Tower) to enhance reporting and visibility
Maintain and execute key business processes (e.g., Appian workflows)
Develop and maintain scorecards and standardized reports to increase transparency
Manage activities to shape EM strategy & governance
Coordinate governance forums and track follow-up actions
Maintain EM training curriculum and ensure ongoing compliance alignment
Oversight of Cilag-Global Entrepreneur Governance
Accountable for ensuring finished good product flow from External Manufacturing Sites through external sterilization into Distribution Center.
Drive improved reporting visibility and reduction of manual effort
Enable effective coordination across internal and external stakeholders
Requirements
A minimum of a Bachelor’s degree (Business, Finance, Supply Chain or related field)
A minimum of 5 years relevant experience.
Demonstrated direct or indirect people management experience required.
Experience working in matrixed environments required.
Strong organizational, analytical, and coordination skills required.
Strong written and verbal communication skills; ability to engage across functional levels required.
Proficiency in Microsoft Office Suite required.
Experience with ERP/MRP systems (e.g., SAP) preferred.
Six Sigma/ Lean certification with experience in process excellence tools/methodologies strongly preferred.
Required Skills:
Preferred Skills:
Agile Decision Making, Analytics Insights, Business Alignment, Developing Others, Inclusive Leadership, Leadership, Monitoring, Evaluation, and Learning (MEL), Organizational Project Management, Program Management, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Stakeholder Engagement, Statement of Work (SOW), Team ManagementBased on 4,426 disclosed Operations salaries on RoleSuite, the role pays a median of $112K/year, with most offers between $83K and $147K (10th–90th percentile: $63K–$186K).
See the full Operations salary breakdown →