Operations Specialist - Claims

We are seeking a talented individual to join our Claims Operations team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.

Operations Specialist - Claims (Reinsurance)

• Processing General Insurance (Non-Motor) Claims includes, verifying claim documentation, evaluating claim eligibility, determining coverage parameters, and calculating appropriate claim settlements.

• The ultimate objective is to facilitate a streamlined and accurate claim handling process, ensuring prompt and equitable resolutions for a diverse range of non-motor insurance policies

We will count on you to:

• Registration, Processing and Adjudication of claims (General Insurance) within turnaround time.

• Assists in the determination of claim liabilities, value, and service provider fees and sets reserves, with low financial authority, according to company and legal standards

• Ensure computed claims settlement and verified reimbursements from insurers are valid.

• Diligently monitor and follow-up on unsettled claims with insurers and/or outstanding information from clients. 

• Interact with stakeholders to ensure proper execution of tasks.

• Prepare claims statistic report monthly include, updating the documentation processes.

• Proactively identify problems with the team or client and provide solutions.

What you need to have:

• At least a Bachelor’s degree in any field

• Minimum 2 years experience in Claims Handling/ Claims Processing role.

• High Proficiency in using MS Office Application

• Possess basic General Insurance knowledge

• Ability to understand, speak, read and write English is required

• Good work ethics with high level of integrity, detailed oriented, compliant and process driven

What makes you stand out:

• From Insurance/ Insurance Broking industry

• Experienced supporting Shared Service Operations environment

• Willing to learn and take on new challenges

• Excellent coordination skills and ability to work with multiple stakeholder

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.