Senior Infrastructure Operations Engineer

Company:

Marsh

Description:

Marsh & McLennan Asia Business Services (MMABS) is seeking candidates for the following position based in the Kuala Lumpur Office in Q Sentral:

Analyst - Level 1 Data Center Operations (Global Data Center - Network)

What can you expect?

• Responsible to support organization by leveraging operations management tools such as ServiceNow ITSM, Datadog, BigFix, Alertsite, xMatters, LogicMonitor, Qualys and other misc. tools. 

• Interact diverse colleagues and stakeholders from various line of business within MMC

• Champion change management initiatives relevant to the environment supported

What is in it for you?

• Career Development and Training Opportunities

• Participate in regional projects

We will count on you to:

• Provide continuous and consistent management reporting on the status of issues, actions, and resolutions

• Manage severity incident calls and reports to appropriate management and teams

• Provide technical support for all systems and applications hosted in the Global Data Centers

• Review and report on incident trending and top 10 incidents for remediation 

• Maintain compliance to avoid risks of system outages or compromised data

• Assist with operational and infrastructure related projects for related shift/team

• Monitor assigned incidents and changes, track compliance with service management SLA’s and provisioning SLA’s

• Monitor ticketing queues for regular up-dates

• Review incidents, changes, and requests for updating and escalation to meet SLA

• Monitor strict compliance in accordance with Tech standards, policies, and procedures

• Provide escalation of severity 1 issues to management timely and appropriately

• Provide on-shift staff with a senior technical escalation resource in data center operations and application support

What you need to have:

• Bachelor's degree in Computer Science or related field

• 5+ years hands on experience in a technical infrastructure operations/data center environment

• Exhibits technical and hands-on experience supporting multi-platform network, server cyber operations and application environments

• Experience in remote Data Center Operations

• Must possess exceptional communication skills both verbal and written

• In-depth knowledge of ticketing systems and monitoring

• Knowledge of backup technologies

• Experience with Change Control Ticketing and Incident Reporting

• Experience with Cyber Operations support and risk analysis

What makes you stand out:

• Willing to work on shift basis:- Sunday to Wednesday or Wednesday to Saturday 6:00AM to 4:00PM MY Time

• Understanding of ITIL and ISO operating guidelines; certification in ITIL preferred

• Demonstrated ability to manage in a large global company and or complex IT environment preferred

• Strong communication skills

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.