Facilities Administrator

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Operations

Management Level

Associate

Job Description & Summary

At PwC, our people in property management focus on providing strategic advice and solutions for clients in the real estate industry, helping them optimise their property portfolios and maximise returns. These individuals handle property acquisitions, leasing, asset management, and development projects.

In facilities and infrastructure management at PwC, you will focus on creating and maintaining efficient and effective operations of physical workspaces, including maintenance, security, and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients.

Role: Facilities Administrator
Location: Jersey

Line of Service: Operations

Grade: Senior Associate / Associate (depending on experience)

Contracted Hours per Week: 37.5 hours

PwC Channel Islands Overview

PwC is a highly dynamic professional services firm offering Advisory, Tax, Audit and other assurance services to a large portfolio of international and local clients. The Channel Islands firm employs 600+ staff in offices across Jersey, Guernsey and Alderney and is part of an international network of 151 PwC firms employing over 364,000 staff.

Job Summary:

PwC offers an exciting opportunity to be part of the Workplace Operations Team within the Operations Pillar, who are tasked with overseeing workplace management across the Channel Islands (BCI).

Your role as a Workplace Operations Administrator directly contributes to the client and visitor experience of our building environment, the factors that influence it and a range of physical, technological and business solutions that are shaped by the Firm’s culture and values: supporting our local on-site operational support teams to provide a safe and functional workplace.

The successful candidate will also provide administrative support to our firm’s internal stakeholders and business processes ensuring tasks are carried out in a timely, accurate and efficient manner.

To be successful you will have the ability to liaise, influence and challenge effectively when building strong networks and relationships at all levels, both internally and externally.

A degree of flexibility may be required to sometimes provide out of hours support.

Responsibilities:

Responsibilities include:

  ● Core responsibilities - expected responsibilities to fulfil

○ Provide Facilities Management team support (including, but not limited to coordinating office suppliers and deliveries, cleaning/maintenance of coffee machines and Zipp taps)

○ Triage and undertake general small repairs (including but not limited to re fixing door handles, loose hinges/items, general upkeep of the office)

○ Weekly & monthly planned maintenance tasks if required (fire alarm tests, water temperature recording and flushing regimes, emergency lighting tests, etc)

○ Support all NG Baily and specialist subcontractor attendances

○ Identify and supporting migration for any Health & Safety issues

○ Cover for Workplace Operations team, including PwC Guernsey office

○ Maintain, organise and resolve issues with archiving, quarterly key register and locker register

● Ad-hoc responsibilities - additional responsibilities which can be taken on once fulfilling all core and collective responsibilities

○ Event Support - Providing support and assisting with event management, when required.

○ Team support - Support the Executive Support team with any ad hoc duties, when required.

○ Build a diverse network of relationships. Engage and support with Firmwide initiatives such as participation in CSR, Sports and Social, Health & Wellbeing, and other events.

○ When required, provide ad-hoc support on projects relevant to the Workplace Operations team. Be open minded and curious to the various requirements of the role.

○ Miscellaneous Support - Take ownership of all enquiries and problems, resolving or escalating issues as appropriate. Support other stakeholders outside of their collective group, when required.

○ When required, to be flexible and available to work additional hours outside standard business hours to cover e.g., maintenance calls, including evenings and weekends.

Direct Reports:

This role reports to:

  ● Workplace Operations Manager
 

There are no direct reports into this role.

Qualifications & Certifications:

  ● 5 years residency

  ● Experience with desktop applications (in particular Microsoft Suite (Mail, Sheets, Docs and Slides)) is desirable. Willingness to learn is essential.

Skills & Experience Required:

Essential skills:

 ● Strong Interpersonal skills with the ability to build and maintain trusted relationships at all levels. Able to collaborate, build a rapport with a wide variety of colleagues/clients/suppliers (internally and externally) and work well as part of a team.

 ● Act as a strong team player: collaborate and support colleagues who delegate work to you, ensuring a seamless service is provided to business stakeholders. Proactively share knowledge with colleagues, as well as promote team wellbeing and the sense of one team within the PwC Operations team.

 ● An enthusiastic and positive attitude with the eagerness to learn and drive own continual self development.

 ● Excellent communication and organisational skills.

 ● A proactive, adaptable, helpful and flexible person. Confidently manage and prioritise workloads to meet deadlines, whilst maintaining an exceptional quality of work. Ability to multitask, work well under pressure whilst maintaining attention to detail.

Desirable skills:

 ● Having a working knowledge of relevant Health & Safety legislation would be desirable.

 ● Prior experience working in a customer service environment is desirable.

 ● Professional behaviours - High levels of discretion and understanding of confidentiality

 ● Ability to apply basic IT skills, knowledge of workstation setups (monitors, cables), mobile phone setups, and printers

 ● Show a curious mindset to existing and emerging technologies to support new ways of working and the ability to embrace and adapt to new technology in a fast moving tech environment.

Travel Requirements:

You will be required to travel to the other Islands (Guernsey or Jersey) from time to time.

The skills we look for in our people:

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, The PwC Professional.

The PwC Professional focuses on 2 core attributes, Trusted Leadership (Inspire, Empower, Evolve) and Distinctive Outcomes (Champion, Build and Deliver). We use this framework to recruit, develop, and assess our people, at all grades and in all areas of our business, because we expect all of our people to be leaders.

Diversity:

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool as well as those who reflect the diverse nature of our society. We aim to encourage a culture where people can be themselves and be valued for their unique strengths. Creating value through diversity is what makes us strong as a business. https://www.pwc.co.uk/diversity

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Architectural Management, AutoCAD (Drawing Software), CAD Standards, CCURE (Security Management Software), Communication, Corrective Maintenance, Correspondence Management, Cost Management, Coworking Space Management, Cross-Functional Team Coordination, Customer Experience (CX) Strategy, Demand Management, Emergency Response System Maintenance, Emotional Regulation, Empathy, Environment, Health, and Safety (EHS) Program Development, Event Execution, Facilities Engineering, Hoteling, Inclusion, Insurance Administration, Integrated Workplace Management System (IWMS) {+ 56 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date