Global Partnerships Business Operations Analyst

Salesforce · Buenos Aires, Buenos Aires, Argentina

Job Title: Global Partnerships Business Operations Analyst

Focus areas: LATAM & Global Follow-the-Sun

Location: LATAM

About salesforce:

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

Role Description:

  • As a member of the Business Operations team, you will work with cross-functional teams to help provide stellar support to our internal and external stakeholders. The right candidate will be a self-starter, action-oriented and comfortable navigating infrastructural challenges and competing priorities.

  • You are a highly motivated team player with expertise working in a fast paced environment and you have a proven track record on delivering results and getting things done.

  • The successful candidate will possess the ability to work in a fast paced environment, have cross-functional relationships management skills, communication skills and strong work ethic with a can-do attitude.

Responsibilities:

  • Foster Best Practices with globally consistent and scalable knowledge sharing programs.

  • Develop, publish and maintain sales-facing enablement assets involving the channel

  • Respond to process & policy questions and effectively communicate requirements to all stakeholders

  • Respond to internal operational issues (resolve, re-direct, escalate)

  • Can develop process maps and identify process improvement recommendations

  • Proactively drive process and policy improvement to support a fast growing channel

  • Provide monthly, quarterly and ad-hoc reporting and metrics for partner and reseller ops

  • Problem Solver, share new ideas and approaches, hypothesis driven and end-product focused;

Experience/Skills Required:

  • Bachelor's degree or equivalent combination of education and experience

  • 5+ years Channel or Sales Operations support experience

  • Experience in a fast-paced environment with excellent interpersonal, problem solving and time management skills.

  • Extreme attention to detail with a strategic eye

  • Analytical thinking and driving operational excellence and improvement

  • Demonstrated participation in process improvement initiatives and/or project management experience

  • Able to multitask in a fast paced environment and exercise a high degree of initiative in resolving issues and developing system/process enhancement recommendations.

  • Excellent team player, able to work with virtual and global cross-functional teams.

  • A demonstrated ability to work under pressure, and quick adaptability to change.

Other Requirements/Nice to have:

  • Salesforce.com product certifications are a plus (Administrator, Advanced Administrator)

  • Experience with Partner Program Operations and Support

  • Fluency in English and one or more other languages including Spanish is a plus;

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