Sr. Implementation Consultant

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. 

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. 

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. 

Job Description

The Senior Implementation Consultant plays a key role in supporting the successful delivery and long-term adoption of Sprinklr solutions for enterprise clients in Japan.
 

This role works closely with client stakeholders and internal teams to ensure high-quality implementation, strong alignment to business objectives, and sustainable value realisation.

• Support delivery of implementation projects for enterprise clients in a structured and reliable manner
• Ensure customers achieve business outcomes through effective use of the Sprinklr platform
• Act as a collaborative partner to clients throughout implementation and post-go-live phases

Key Responsibilities

Implementation & Delivery

• Lead and support end-to-end implementation of Sprinklr solutions in line with client requirements
• Contribute to implementation planning and solution design, ensuring alignment with agreed objectives
• Configure the platform based on established best practices and client needs
• Manage project activities across analysis, design, testing, and deployment phases with attention to quality and detail

Client Engagement

• Act as a primary contact for client stakeholders, ensuring clear and consistent communication
• Facilitate requirement gathering sessions and workshops in a structured manner
• Build trusted, long-term relationships with both business and technical stakeholders
• Provide training and guidance to support smooth onboarding and platform adoption

Technical & Functional Expertise

• Support solution design across integrations and system architecture where required
• Provide guidance on Sprinklr capabilities and recommended approaches
• Assist in troubleshooting and resolving technical or functional issues
• Conduct periodic reviews and recommend improvements to enhance platform usage

Stakeholder Collaboration

• Work closely with product, engineering, and customer success teams to ensure aligned delivery
• Share client feedback in a constructive manner to support continuous improvement
• Maintain alignment across internal and client stakeholders on key milestones and deliverables

Team Contribution

• Support and guide junior team members where appropriate
• Contribute to team best practices, documentation, and knowledge sharing
• Maintain a consistent and high standard of delivery and professionalism

Qualifications

Experience

• Approximately 5+ years of experience in implementation, consulting, or related roles
• Experience working with enterprise clients in structured delivery environments
• Experience with SaaS or customer experience platforms preferred

Technical Skills

• Understanding of:
  • System design and solution architecture
  • Platform configuration and integrations
  • Business analysis and requirements documentation
• Familiarity with contact centre or customer engagement technologies is beneficial

Core Competencies

• Strong attention to detail and commitment to quality
• Clear and professional communication skills in both client-facing and internal contexts
• Ability to coordinate across multiple stakeholders and priorities
• Team-oriented mindset with a focus on collaboration and trust
• Customer-focused approach with emphasis on long-term relationships and outcomes

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: 

• Lead a new category of enterprise software that we call Unified-CXM. 

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. 

• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. 

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. 

To learn more about employee benefits by region, click here. 

To learn more about all-things-Sprinklr, visit our candidate resource hub here. 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.  

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. 

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. 

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.