SSC Internal Control and Process improvement Specialist
Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you!
We are champions of positive transformation. We believe in innovation, adaptation, and prioritizing our customers at the core of all our actions.
Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.
This is your opportunity, come and be part of Sangre Tigo!
Apply right now!
1. Transformation & Optimization of the Internal Control Framework (SOX 404)
- Continuous Controls Monitoring (CCM): Transition from traditional manual sampling to data-driven continuous monitoring. Design and implement automated scripts to validate control effectiveness in real-time.
- Process Redesign: Partner with Process Owners to re-engineer control activities, shifting from detective (manual) to preventative (system-automated) controls.
- RACM Modernization: Update Risk and Control Matrices (RACM) not just for compliance, but to reflect leaner, optimized workflows resulting from SSC transformation projects.
- Root Cause Analysis: Utilize Lean Six Sigma tools (5 Whys, Fishbone) to identify the source of control deviations and lead the redesign of the underlying process to prevent recurrence.
2. Strategic Audit Coordination & Remediation Engineering
- Audit Tech Integration: Coordinate with internal/external auditors to facilitate "Audit through the BOT," initiatives to provide automated evidence logs rather than manual screenshots.
- Remediation Design: Instead of temporary "band-aid" fixes, lead the implementation of long-term structural solutions, such as Robotic Process Automation (RPA) or workflow enhancements, to close audit gaps.
- Standardization Lead: Ensure audit remediation plans are standardized across all business units to ensure a "build once, deploy many" efficiency model.
3. Innovation, Automation & Culture Strengthening
- ·Digital Literacy Training: Educate control owners on how to identify automation opportunities within their daily routines and how to use BI tools (e.g., Power BI, Tableau) for self-monitoring.
- Automation: Actively promote a "Digital First" mindset, encouraging the SSC to move away from spreadsheet-heavy controls toward ERP-integrated solutions.
- Change Management: Support Process Owners through the transition of process redesign, ensuring that control integrity is maintained (or enhanced) during major system migrations or organizational shifts.
4. Intelligent Reporting & Data Analytics
- Dynamic Dashboards: Develop and maintain automated compliance dashboards that provide "live" visibility into the health of the control environment for SSC Leadership.
- Predictive Analysis: Use historical data to identify trends and predict potential control failures before they occur, allowing for proactive process adjustments.
- Impact Reporting: Quantify the "ROI of Control Improvement"—reporting on hours saved through automation and the reduction in manual touchpoints within the control cycle.
5. Process Transformation & Continuous Improvement (CI)
- Automation Discovery: Proactively identify high-volume, manual control activities suitable for RPA (Robotics) or AI-driven validation.
- End-to-End Transformation: Participate in SSC-wide centralization projects, ensuring that "Control by Design" is baked into every new process from the start.
- Standard Operating Procedure (SOP) Optimization: Work with the Transformation team to ensure SOPs are not just documented, but optimized for maximum efficiency and minimum risk.
- Benchmarking: Stay abreast of industry trends in "Audit Tech" and "FinTech" to propose innovative tools and methodologies that keep the SSC at the forefront of internal control excellence.
QUALIFICATION AND EXPERIENCE
- Established risk and controls specialist with experience in a similar internal audit/internal controls/business controls/SOX/service function and/or one of the Big 4 firms
- Minimum of 5 years’ relevant experience
- Qualified accountant, auditor or equivalent professional qualification
- Experience of working in a SOX environment
- Experience of working in a complex multinational and multicultural corporate environment
- Experience working in emerging markets. Telecom’s experience is a plus
Our people are the soul of Tigo El Salvador. We employ more than 4,500 people directly and indirectly, which makes us proud of being a responsible company that contributes to the economic growth of the country. More than job opportunities, at Tigo we create professional development networks where our employees have no barriers to reach their full potential.
Our Sangre Tigo culture is lived in every corner of our work centers, pushing us to be the best.
Sangre Tigo moves us to work together with a purpose, to be innovative, agile and disciplined, to guide our actions by our integrity, to place our clients at the center of everything we do, to be engines of positive change, being always proud of our history.
We promote the digital lifestyle and take full advantage of technology to facilitate the day-to-day life of our clients. Throughout the years, we have been acknowledged as one of the top workplaces in El Salvador and Central America. At Tigo, we are not just a great workplace; we are a community of amazing people to work with. We welcome you to join our team!
Apply Now!
Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.