We are looking for an Operations Administrative Specialist to provide comprehensive support to the Operations Team across all logistics and customs activities.

This role requires flexibility and availability to work on a rotative schedule, including weekends and nights (remote), to support import arrivals and export departures in compliance with customs regulations.

Primary Duties and Responsibilities

• Provide administrative and operational support to ensure activities are executed efficiently, timely and cost-effectively.

• Ensure client needs and expectations are consistently met in coordination with internal teams and global offices.

• Guarantee compliance with all applicable regulations, internal procedures, and customs guidelines.

Customs & Documentation

• Transmit import and export courier declarations to Customs and support tariff classification inquiries.

• Handle and respond to queries from Peru Customs authorities.

• Submit required export documentation (MAWB, CMD and related documents) to Customs.

• Prepare, review and compile all necessary documentation for shipments (HWB, MAWB, permits, dangerous goods declaration, certificates, etc.).

• Manage export regularization and confirm customs releases, ensuring dispatch planning is aligned with Customer Service.

• Collect and verify supporting documentation to ensure compliance with import/export regulations.

• Ensure all permits are approved and properly uploaded into internal systems (e.g. Optiview).

Operations & Coordination

• Monitor import shipments across systems (courier and customs agents) and update tracking tools accordingly.

• Coordinate inspections (Customs and other authorities) and manage replenishment of packaging materials (dry ice, gel packs), including inventory control.

• Print, file, track and safeguard all import/export documentation.

• Monitor shipments during transportation and proactively respond to deviations.

• Maintain clear and proactive communication with local and international World Courier stations and agents.

• Perform additional ad hoc duties as required.

Requirements

Education & Background

• Degree in International Business, Logistics or related field.

Experience

• Minimum 5 years of experience in customs operations and logistics.

• Solid knowledge of customs procedures and tariff classification.

Additional requirements (valued)

• Experience in courier or logistics companies.

• Dispatch Assistant certification (nice to have).

• Experience leading projects or small teams (desirable).

Languages

• Intermediate level of English.

Key Skills

• Strong organizational and administrative skills.

• Ability to work collaboratively and communicate effectively with internal and external stakeholders.

• High sense of urgency and strong problem-solving skills.

• Attention to detail and ability to manage multiple tasks simultaneously.

• Proficiency in Microsoft Office tools (Excel, Outlook).

• Dynamic, proactive mindset with a strong willingness to learn and adapt.

Reporting Line

• Reports to: Operations Supervisor

Work Environment

This role involves working in a dynamic, international logistics environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.