Senior Director, Global Markets Operations – Chief of Staff

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

About the Role 

Visa is seeking a Senior Director, Chief of Staff to support the Global Head of Cross-Border, one of Visa’s highest-priority and fastest-growing businesses. Cross-Border payments is at the center of global commerce and plays a critical role in Visa’s future growth. 

This is a high-impact role working directly with the Global Head of Cross-Border as a trusted thought partner. You will help define priorities, strengthen how the business operates, and drive execution at scale. The role combines strategy, execution, and leadership influence, with meaningful impact on a global business. 

The Cross-Border business has a strong foundation in place and is entering its next phase of growth. Over the next 12 months, the operating model, rhythm of business, and cross-functional ways of working will continue to evolve. This role is well suited for someone who can build on what exists, connect and mature systems, and bring greater clarity, consistency, and execution discipline across a complex, global organization. 

Key Responsibilities 

Business Rhythm & Operating Model 

• Own the end-to-end rhythm of the business, spanning annual planning, quarterly reviews, and monthly and weekly leadership forums 

• Ensure forums across global and regional teams are connected and reinforce a consistent set of priorities, messages, and outcomes 

• Set agendas, shape content, and drive follow-through so forums lead to clear decisions and actions 

• Continuously refine and mature the operating system to improve clarity, alignment, and execution discipline 

• Ensure priorities, decisions, and updates cascade clearly across the organization 

OKRs, Prioritization & Performance Management 

• Own end-to-end development of OKRs, aligning global and regional teams on the most important business priorities 

• Translate strategy into clear, measurable goals with defined ownership, milestones, and success metrics 

• Drive ongoing tracking and recalibration of priorities, surfacing risks, dependencies, and trade-offs 

• Enable leadership to make informed prioritization decisions across competing demands 

• Establish a consistent, transparent view of performance tied to strategic outcomes 

Executive & Strategic Communications 

• Lead development of executive presentations for the Global Head of Cross-Border, including materials for senior leadership forums, business reviews, and external engagements 

• Draft high-impact communications for senior leadership, including executive emails, leadership updates, and critical business messages 

• Ensure communications are clear, concise, and tailored to executive audiences 

• Help shape and reinforce the Cross-Border narrative across key internal and external forums 

Cross-Functional Leadership & Stakeholder Management 

• Partner closely with senior leaders across global and regional teams to drive alignment and execution 

• Build strong relationships across regional leadership, marketing, product, sales, strategy, and other key cross-functional partners 

• Act as a central connector across the organization, driving coordination in a highly matrixed environment 

• Ramp quickly on complex topics, maintaining a broad view of priorities while going deep where needed 

Planning, Budget & Business Operations 

• Partner with Finance and People teams to lead annual and in-year planning processes 

• Oversee budget planning and tracking, including headcount, investments, and key trade-offs 

• Ensure the business is operating against plan and proactively identify gaps, risks, and course corrections 

• Align strategy, resourcing, and execution so priorities are realistically planned, funded, and delivered 

Strategic Projects & Thought Partnership 

• Act as a trusted advisor to the Global Head of Cross-Border on business priorities, organizational strategy, and key decisions 

• Lead or support high-impact, cross-functional initiatives 

• Identify opportunities to improve how the organization operates, communicates, and executes 

Team Leadership & Culture 

• Provide oversight to a small support structure, including one direct report focused partially on business operations 

• Reinforce strong ways of working, team culture, and communication across the organization 

What Success Looks Like 

• The business operates with clear priorities, strong alignment, and execution discipline 

• OKRs are actively managed and used to guide decisions and trade-offs 

• The rhythm of business is connected across annual, quarterly, monthly, and weekly forums 

• Leadership teams are aligned across global and regional levels 

• Executive communications and presentations are sharp, clear, and effective 

• The business is operating against plan with strong visibility into performance, budget, risks, and resourcing 

• The Global Head of Cross-Border is highly leveraged across both thought partnership and execution 

Why This Role is Unique 

• Opportunity to help scale and evolve a high-growth, high-priority business at Visa 

• Meaningful ownership in strengthening how the business operates at a global level 

• Close partnership with the Global Head of Cross-Border on the most important priorities 

• Significant exposure to senior leadership and global decision-making 

• A role that combines strategy, operating rigor, executive communications, and cross-functional leadership 

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications

• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience 

• 12+ years of experience, ideally combining strategy or management consulting with in-house operating roles 

• Proven ability to act as a thought partner to senior executives 

• Strong strategic background, with the ability to structure complex problems and translate them into action 

• Demonstrated operating experience, including driving priorities, business rhythms, planning, and cross-functional execution 

• Exceptional communication skills for executive audiences, including developing senior presentations and drafting high-stakes communications 

• Experience driving outcomes across cross-functional, global teams 

• Ability to operate at multiple levels, connecting big-picture priorities with detailed execution 

• Strong judgment, maturity, and executive presence

U.S. Applicants Only

The estimated salary range for this position is $200,000.00 to $ 320,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law, including the requirements of Article 49 of the San Francisco Police Code.