(USA) Manager, Operations – Proactive Risk & Quality Assurance
Position Summary...
What you'll do...
Role summary:The (USA) Manager, Operations leads multiple work streams by designing and executing project plans that enhance operational efficiency and support business objectives. This role involves collaborating with cross-functional teams to develop innovative solutions, managing resources, and ensuring timely delivery of initiatives. The manager provides data-driven insights to influence decision-making, drives continuous improvement, and fosters strong stakeholder relationships. Additionally, this position oversees team development, promotes accountability, and ensures compliance with company standards, all while maintaining a focus on delivering value and operational excellence.
About the team:
The team is dedicated to maintaining the quality, consistency, and integrity of Trust & Safety decisions within Last Mile Delivery. It identifies systemic issues through risk-based monitoring and translates insights into operational, product, and policy improvements. Emphasizing coaching and talent development, the team enhances performance and incident outcomes at scale. By fostering strategic thinking and operational excellence, it supports confident decision-making and strengthens trust in delivery operations. The group values effective communication, adaptability, accountability, and strong project and operations management to drive continuous improvement and operational success.
What you'll do:
- Manage multiple operational work streams by designing and executing project plans, timelines, and deliverables.
- Facilitate cross-functional meetings to analyze, plan, and implement initiatives that improve business efficiency.
- Develop and communicate project requirements, status updates, and resource allocations to stakeholders.
- Identify root causes and recommend data-driven solutions aligned with business objectives.
- Lead the development and enhancement of operational tools and processes to reduce costs and drive results.
- Build and maintain strong relationships with internal partners to support strategy execution.
- Provide supervision, coaching, and development opportunities for associates.
- Ensure compliance with company policies while promoting accountability and continuous improvement.
What you'll bring:
- Proven experience in managing multiple operational work streams with strong project management skills.
- Ability to design, organize, and execute project plans, timelines, and deliverables effectively.
- Strong analytical skills to interpret data, identify trends, and develop actionable business recommendations.
- Excellent communication and stakeholder management capabilities to facilitate collaboration across teams.
- Demonstrated adaptability and accountability in driving continuous process improvements and operational efficiencies.
- Leadership skills to mentor, develop, and support team members while upholding company values and ethics.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $70,000.00 - $130,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
ㅤ
ㅤ
ㅤ
ㅤ
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Supervising AssociatesMasters: EconomicsProject Management - Project Management Professional - Certification