Track Implementation Consultant

Principal Objective of Position:         

As a Track Implementation Consultant, you’ll be the trusted advisor for our customers—guiding their journey from first introduction through project delivery and beyond. You will bridge the gap between business needs and technical execution, ensuring customers fully adopt our platform into their workflows and extract maximum value from our solutions.

Along with other colleagues from our team, you’ll be the central point of alignment across internal teams to ensure consistent, high-quality project execution and customer satisfaction. Your role extends beyond customer interactions; you will continuously monitor project health, optimize processes, and drive cross-functional collaboration to ensure smooth operations.

Key Functions of This Role: 

 Pre-Sales & Implementation Consulting

• Lead engaging product demos, ensuring presentations align with customer personas and needs.
• Conduct discovery sessions to understand customer challenges, goals, and potential blockers.
• Assist our Account Executives in creating tailored proposals, extracting insights from project documentation and schedules.
• Collaborate with the Product Team to refine offerings based on customer feedback.

Customer Success & Adoption

• Conduct regular check-ins and training sessions, tailoring content to different user roles.
• Ensure project teams are fully trained and integrating the platform efficiently into their daily workflows.
• Track usage and engagement, proactively identifying roadblocks to ensure customers achieve ROI.
• Act as the voice of the customer, capturing feedback and success stories to improve the product.
• Keep internal stakeholders updated on project progress, special requests, and customer feedback.

Project Leadership & Execution

• Own key customer interactions, including kick-off meetings, launches, and close-outs.
• Align internal teams to ensure smooth and accurate project execution.
• Manage proof of value success, from initial onboarding to conversion.
• Maintain a high level of responsiveness, ensuring customers always receive timely support.
• Develop and implement scalable best practices to enhance project efficiency and customer experience.
• Track customer use cases and behaviors, leveraging data to refine engagement strategies.

Education and Experience Required: 

• Bachelor’s or Master’s degree in Mechanical Engineering/Civil Engineering/Architecture.
• 1+ years of experience in solution consulting, pre-sales, customer success, project management, or a similar customer-facing role.

Knowledge, Skills, and Abilities Required: 

• You have a strong proficiency in English
• Ability to translate technical solutions into business value for non-technical stakeholders.
• Familiarity with the construction industry, SaaS, and project management concepts.
• Excellent communication, presentation, and problem-solving skills.
• A proactive, strategic, and solutions-oriented mindset—always looking to improve processes and customer experiences.
• Ability to document, track, and share key project insights, keeping internal databases and project records up to date.

Culture:

We’re very proud of our people and the close-knit, friendly atmosphere we’ve built across different regions in the world. Despite the distances, we’re united through the passion with which we approach our goals and the fun that we have along the way. The following should give you a good idea of what type of culture you’d be joining:

• We encourage proactivity and taking full ownership of problems and initiatives: we let you pave your own path and give you the space to continuously learn and grow even if it means taking a few detours.
• We support each other: if a process breaks or if you're struggling, you can always count on the people around you and the people far away from you, to help you get back on track.
• We run on feedback: direct and transparent praise and constructive criticism, communicated with the best of intentions. There is no other way to learn!
• Ideas and approaches are always judged on merit rather than source: we welcome discussions and challenges. This way everyone makes a tremendous impact no matter the role.

This Role is not Fit for you if:

• You’re looking for a pure sales role
• You prefer back-office execution over customer-facing work
• You want to write code or work as an engineer
• You’re seeking a fully senior, hands-off strategic role

This role is ideal if you enjoy bridging business and product, guiding customers, and shaping how solutions are understood and adopted.

If this role isn't what you're looking for, please consider other open positions.