The Operations Associate is a frontline operator responsible for supporting delivery of a consistently excellent experience for pizzerias serviced by the hub. This role sits at the intersection of customer experience and operations. You will onboard new shops, manage weekly ordering flows, support printing and fulfillment, and proactively identify and resolve issues before they impact customers.
This is a hands-on role for someone who takes pride in getting the details right, moving fast, and owning outcomes.
What You’ll Do
Customer Experience & Retention
- Support the end-to-end experience for pizzerias serviced by the hub, ensuring orders are accurate, on time, and as expected
- Onboard new shops and deliver a magical first experience, including system setup and clear communication on how the service works
- Monitor customer behavior and signals that indicate risk of churn and take proactive corrective actions in partnership with the Hub Lead
Ordering & Planning
- Manage predictive ordering workflows and confirm weekly orders with shops
- Resolve order changes, exceptions, and last-minute issues quickly and accurately
- Partner with Warehouse Manager and Associates to ensure orders are properly staged and ready for fulfillment
Printing, Packing & Fulfillment Support
- Set up and support printing, routing, and packing processes, as needed
- Execute as needed daily and weekly printing and packing workflows with speed and accuracy
- Identify breakdowns in process and help improve efficiency and reliability over time
Operations Support
- Support additional operational activities as directed by the Hub Lead
- Assist with inventory organization, process improvements, and special projects as the hub scales
- Act as a reliable, flexible operator who can step in wherever the hub needs support
What We’re Looking For
- Strong attention to detail and a bias for action
- Customer-first mindset with a desire to solve problems before they escalate
- Comfortable juggling multiple workflows in a fast-paced, operational environment
- Clear communicator who can work directly with customers and internal teams
- Reliable, hands-on, and willing to do whatever it takes to get the job done